Sign in

Customer Service Systems

United States
January 16, 2018

Contact this candidate


Jimmy D. Waymire


Result oriented IT Professional System Analysis, Design, Development and Product/Application support of Business Applications in IBM systems, IBM I Series and AS400. As an independent consultant, my background of Finance, Accounting, Security Brokerage, and System Analysis spans over twenty five years.

Prior to becoming an independent consultant, I was a partner in a large Stock Brokerage firm on the West Coast. As manager of IT I led in the design and implementation of a complex ERP system to include securities trading and clearing.

I have also developed many applications in the banking industry including fraud prevention systems along with applications in major manufacturing and distribution companies across the US.

Developed systems supporting 10-fold growth of largest regional investment firm in western US.

Fully operational in 18 months, outperforming projected results.

Delivered 50-fold throughput improvements in 6 months via migration to automated ERP systems.

Saved 1.2 million in annual costs after converting company from external to internal support platform.

AS/400 RPG/ILE Programmer with over 25 years experience, expertise in RPGILE Free, RPG/ILE, RPGIV, SQL, Embedded SQL, DB2/DB400, RPGIII, CL,CLP, CLLE, SDA, SEU, Open Query, Sub-file Processing, Jasper Reporting, AS/Set tools, Turnover, DDM, FTP, & Hawkeye Documentation.

Experience implementing and managing IT systems. Trouble shooting, Maintenance, Configuration.

Application support experience with Microsoft Office, IBM Client Access and IT project implementation. \

Excellent understanding of the organizations goals and objectives and a strong understanding of business processes and IT Systems. Excellent written and oral communication skills, interpersonal skills and customer service orientation. Ability to conduct and direct research into IT issues and products as required and present ideas in business-friendly environment.

Interfaces with banks, ftp, secured ftp, FISERV, Jack Henry, SILVERLAKE, & J. D. Edwards

PC experience in most application software including Excel, Word and others.

Respected professional with high level of accountability. Ensures projects meet and exceed objectives.

Achieved 100% satisfactory audit ratings for 10+ consecutive years in highly regulated industry.

Key member of Executive Team forming IT and operations strategy for $57 million company.

Adept at bridging the gap between corporate vision and technical implementation.

Unique understanding and command of multiple business disciplines including finance, sales, manufacturing and operations.

Professional Experience

AS/400 RPG Consultant /Application & Development 2011 – Present

Waymire Consulting


Meeting with client companies, analyzing their development and work flow needs, designing applications using AS/400 in RPG/ILE within an ERP system.

Created custom RPG interfaces System software and the individual bank’s AS400 software.

Expertise in RPGIII, RPGIV, RPGLE, AS/Set, SEU, CL

Credit Card processing applications RPGLE/SQL, secured ACH transactions, Manufacturing Tracking Systems, Bulk Q Expertise in RPGIII, RPGIV, RPGLE, AS/Set, SEU, CL quote Email Systems.

Work both with custom software houses and their clients and also directly with my clients.

Developed and trained production tracking processes, creating bar codes and scanning process.

Worked with engineer’s to produce specifications for machine production.

AS/400 RPG Senior Programmer/Analyst Fairfield, CA 2008 – 2011

Copart Auto Auctions Inc.

Programming new application development for a very technologically changing business enterprise on the AS/400 in RPG/ILE Free format along with AS400/SQL SPROCS and also embedded RPGLE/SQL.

Programming maintenance for a very large base (6000 plus) RPG programs that are written in both RPG/ILE along with legacy programs in RPGIV and PRGIII.

Researching development problems in the existing system

Working with Java engineers in creating and maintaining the AS400 data being provided to the Web sites which are 24/7 with over half a million visits per week

Unit testing and documentation for revisions and new development to insure quality control

Creating test plans to insure quality implementation into production and Project Design and Implementation documentation.

Programming for automatic input from various client entities for input into the production system

Programming for generating PDF documents for vehicle title registrations in multiple states

AS/400 RPG Senior Programmer/Analyst 2005 – 2008

Tallyho Systems, Cabot, AR

Developed a Credit & ATM Card Fraud Detection System for Bank Processing that used time and distance of last card usage plus highs, lows, and mean averages.

Programmed Custom Software for driving Bank ATM’s

Problem Reporting & Project Tracking System for Banks

FISERV and CBS Banking Systems Integration programming, Testing, and Certification

Created custom RPG interfaces between the Jack Henry Banking System software and the individual bank’s AS400 software

Email and Cell Phone notification to crew servicing ATM’s when problem occurs

IBM Midrange hardware configuration and Operations to include building large operational and back up systems for hot spots

Development and maintenance of bank custom back office software on AS400’s in multiple countries.

AS/400 RPG Programmer/Consultant 2003 – 2005

Varsity Spirit, Memphis, TN

Developed Hotel and Camp Reservations systems using RPGLE and automatic E-Mail notification

Programming to integrate multiple companies acquired by parent company in different states

Created custom programs tied to J. E. Edwards’s financial reporting systems to accommodate divisions in their financial reporting and planning.

Developed Inventory and Purchase Order systems to control manufacturing orders based on multiple factories availability, pending order load, and materials on hand. This also included a bar code system for tracking each stage.

Handled On Call items for operators to quickly resolve problems in the field and worked with Help Desk to train technical staff

Director of IT, Partner, Stock Broker 1978 – 2002

Crowell, Weedon & Co., Los Angeles, CA

Design, establish, and manage IT systems for largest regional independent investment firm in western US with 8 locations, 350 employees, and $57 million in annual revenue and $7 billion in assets under management.

Led corporate wide conversion from support by external service bureau to customized, in-house system.

Manages staff including technicians, network specialists, programmers, operators, and customer service support.

Developed complete general ledger financial systems using RPG and RPGLE

Developed Stock Portfolio Systems using RPGLE

Developed Prospecting system using RPGLE.

Developed Trading Inventory Systems with up to the minutes Stock tickers

Developed Back office system using RPG and converted later to RPGLE

Developed Clearing Facility Systems with automatic reconciliation’s using RPGLE.

Developed Automatic Clearing House (ACH) systems for transmissions to and from banks.

Expertise in RPGIII, RPGIV, RPGLE, AS/Set, SEU, CL.


Pierce College, Woodland Hills, California

Computer Science

Business Law

Public Relations

Real Estate

LaSalle University


New York Institute of Finance

Brokerage Operations

Contact this candidate