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Customer Service Human Resources

Location:
Austin, Texas, United States
Salary:
60,000
Posted:
January 16, 2018

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ANITA SHELTON, MBA

512-***-****

ac3124@r.postjobfree.com

SUMMARY

Experienced Accountant with a demonstrated history of working in the financial services industry. Skilled in Team Building, Applicant Tracking Systems, Healthcare, Payroll, and Organizational Development. Strong accounting professional with a Master of Business focused in Human Resource Management from Park University.

WORK EXPERIENCE

SAMSUNG SEMICONDUCTOR

CONTRACTOR/TEMP

2017- PRESENT

•Responsible for researching or gathering w-9 and ACH forms from new vendors to create purchase orders.

Manage the IT purchase approval process by clearly understanding the O&I technology approval Process

Work closely with technology partners to understand the technical details for IT purchases and create business justification for purchase orders.

•Create new vendors in SAS system and submit for approvals.

•Create a purchase orders to process ongoing and current invoices for IT Technology.

•Monitor the budget report to ensure payments met and not exceed the budget for the quarter.

•Process invoices in SAP (BQMS) for payments on a daily/weekly basis

•Responsible for the process of all SARC invoices for the month to assist with month-end close.

•Time management skills – processing invoices, managing financial reports for various departments and

Review the cost center and general ledger accounts for accuracy.

UNITED STATES TREASURY

(SEASONSAL TEMPORARY – PART-TIME)

2011 - 2017

Finance Clerk/assistant/Tax examiner

Responsible for extracting information from the tax form and entering the information in ERP system.

Reconcile tax information and compiling the information for payment determination.

Prep tax documents for scanning.

Prepare tax payer’s request for extensions and determine qualifications.

Review tax form for accuracy and determine balance due.

Research tax prior tax records to determine proper tax payment(s) and investigate for further audit.

Problem solving and researching correct tax period/taxpayer and knowledge of tax codes.

ROBERT HALF STAFFING AGENCY

(TEXAS TREASURY SAFEKEEPING TRUST COMPANY- TEMPORARY)

June 2016 – December 2016

Trust Accountant

Process letters of instructions and fiduciary transactions. Accept deposits and transaction requests from other state agencies, timestamps correspondence, logs deposits, routes and provide notification to affected parties.

Process quarterly financial reports and work closely with the wire department to ensure end of day balances.

Process wire, check payments transactions and post in the ERP systems and then reconcile.

Validates, process and monitors cash sweep between settlement accounts.

Process entries for updates and creation of new payments in the department portal and extract the information in the financial system (QED2).

Maintain confidentiality.

VISA, INC AUSTIN, TEXAS

(AFTER A YEAR OF SERVICE, THE JOB WAS OUTSOURCED TO DUBAI)

Finance Payment Analyst 2015 to2016

Responsible for processing payment across six legal entities, including multiple currencies and accounting for $3000 plus payments per month in Oracle Release 12. Payments processed by check, ACH, wire and third party processors.

Close coordination with corporate Treasury team to prepare cash forecasts, ensuring bank accounts are properly funded. Run financial reports from the GL and audit financial reports.

Daily reconciliation of corporate bank accounts to validate successful transmission of payments and identification of rejected payments. Reconciling budget reports with the general ledger.

Investigate and find resolutions of all payment rejects, including coordination with banking partners, external suppliers and internal business partners.

Creating queries and assist with running various financial reports and assist with month-end close.

GL account reconciliations in an accurate and timely manner

Play critical role in testing and implementation of projects related to the payment process.

HOMEAWAY, INC AUSTIN, TEXAS

(RECRUITED TO VISA FOR BETTER OPPORTUNITY)

Lead Accounting Specialist 2013to 2015

Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and reporting and procedural standards. Training in Accounts payable processes.

Assist with supervising contract staff and ensuring deadlines were met and oversee the workload.

Duties are preparing ACH files for payment, create daily upload files in Oracle and run Process Payment Requests. Perform month-end closing and process Sales Tax reports. Process PayPal payments and International Wire transfers. Investigate variances and audit sales/Use tax reports.

Prepare daily/weekly payment runs – via Bank Check, ACH, and Manual Checks.

Oracle E-Business Suite, and web based systems like INNAP, Sales Force and IKA

EPICOR SOFTWARE, AUSTIN TEXAS

Finance Specialist (temporary) 2012 to 2013

Reconcile annual or quarterly reports and prepare purchase orders for payments on current invoices. Perform updates on VAR (Vendor Account Reseller) accounts. Budget and receive purchase orders.

Confers with vendors to obtain product or service information. Prepare daily, weekly and monthly recurring journal entries.

Prepare billing for month-end reporting and creating spreadsheet for various financial projects. Reconcile reports for payment process, create purchase orders and update billing reports.

CINTAS CORPORATION, ROUND ROCK, TEXAS

Sr. Accounting Specialist (contractor) 2012 to 2012

Receive, record, and bank cash, checks, and vouchers. Code documents according to company procedures, and sending cash, checks, or other forms of payment to banks. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Experience working with SAP financial system.

HOOVER'S INC .AUSTIN TEXAS

(THE COMPANY WAS BOUGHT OUT BY DUN & BRADSTREET)

Sr. Lead Accountant /Customer Service Rep 2006 2011

Accountant/ Payable/ Accounts Receivable Specialist Process approved invoices. Code invoices and then forward for approval. Collect on aging receivable accounts and respond to emails. Performed month-end reporting and reconciliations. Responsible for maintaining inventory, sales, orders and tracking bank reconciliations statements. Assist with the managing the day to day processing of accounts payable transactions for entry and updates. Advise other team members on AP/AR issues and process incoming payments; Post cash receipts in ORACLE database. Supervised four to five employees. Calculate and records monthly commissions. Also, experience working with SAP financial systems.

Payroll Assistant- Prepare and reconciled Amex gift checks monthly for Payroll processing.

Assist with reviewing analyzes and checks payroll reports for accuracy and makes necessary adjustments or corrections through journal entries. Entry in the ADP system of statistical, financial and employee data including direct deposit, tax withholding and wage garnishments and develop spreadsheet and reports to verify accuracy. Research the sales commission and audit bank statements for accuracy or discrepancy.

Customer Service Specialist Handles customer requests via email and phone, and assist customers with new memberships, technical difficulties and billing account issues and site information concerns. Maintain good customer service through a high level of quality of effective benchmarking.

EDUCATION

PARK UNIVERSITY, AUSTIN TEXAS

Bachelor of Science (BS)

Business

Masters of Business (MBA)

Human Resources

ADDITIONAL INFORMATION

Human Resources Assistant (Texas Department of Protective & Regulatory Services)

Support human resources processes by administering tests, scheduling appointment, conducting new hire orientation and maintaining records and information. Additional duties include assisting with training new staff and attending educational workshops and updating state/federal health laws.

Maintain extreme employee confidence and help to protect operations of human resources information.

Maintains employee information by entering and updating employment and status change data



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