Customer service./ Sales

Kevin A. Persad

Brooklyn, NY ***** ǀ kapersad**@ hotmail.com ǀ 347-***-****

SUMMARY

A well organized and motivated employee with 10 years of experience working in warehousing operations and providing reliable team assistance, motivational guidance and logistics support to a well diverse team. Extensive theoretical knowledge of information systems, marketing and sales from my many years of graduate level preparedness as well as my current area of work.

EDUCATION

Keller Graduate School of Management, New York,NY

Graduate Certificate in Business Analytics & Ingelligence, Anticipated: February, 2018

Keller Graduate School of Management, New York, NY

Master of Business Administration,

Major: Health Information Management, 2016

Major: Informtion Systems Management, 2015

Major: Information Security, 2015

The University of Phoenix, Phoenix, AZ

Bachelor of Science in Management, 2014

Borough of Manhattan Community College, New York, NY

Associate in Science Degree, Mathematics, 2008

Assoicate in Science Degree Engineering Science, 2003

TECHNOLOGY SKILLS:

Software/Hardware: MS Word, Excel, MS Project, MS Visio, MS Access Desktop PC, Laptop,

Database Systems: Oracle, MYSQL, R.

EXPERIENCE

Tailor Brands,Men’s Warehouse, Staten Island, NY 10/2017– Present

Customer Sevice Sales Consultant

Assist all customers in a timely and appropriate manner

Develop a relationship with your customer from greeting through post-sale contact.

Follow through on all promises made or problems discovered.

Follow through on all special order requests for customers on a timely basis.

Schedule alteration appointments for clients

Generate 30,000 in product sales monthly

Allure Marketing Group (Verizon campaign), New York, NY 04/2017 – 10/2017

Account Executive (Account Manager/Corporate Trainer)

Develop and deliver effective sales presentations and onsite product demonstrations

Implement new marketing and product price promotions

Provide Customer support to key accounts via phone and email

Prospect and develop new customer relationships

Adjust sales scripts to better target the needs and interests of specific individuals

Meet Face-to-Face with 30-50 businesses daily

Provide effective training and support to new hires

Manage the health of new customer accounts

Manor Electric Supply, Brooklyn, NY 11/2006 - 04/2017

Warehouse Operations Support (local union3 member)

Resolved issues with suppliers and clients/via phone/ email/ fax

Processed claims for the return of merchandise to suppliers

Inquired about back orders, discontinued items and shortages/via phone/fax

Processed and file purchase orders for incoming and outgoing merchandise

Conveyed materials from receiving or production areas to storage

Provided logistics support to delivery drivers

Facilitated new hires with basic knowledge, guidance and training

Monitored and restored product inventory levels

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