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Technical Support Computer Science

January 13, 2018

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Rane Wallin • ***** W St Kateri Dr • Buckeye • 85326 • 623-***-****


Advanced Technical Support


**/**** - *******

* Representing a national brand with exemplary consumer service

* Provide technical support for both internal and external customers.

* Troubleshooting systems, including VMWare, Avaya, Thin Clients, Windows, Office, and internal selling systems.

* Opening, tracking, and completing tickets using ServiceNow and Jira.

* Walking customers through technical tasks

* Writing, updating, and maintaining job aids and documentation Technical Support Specialist

Cox Communication

7/2010 - 3/2012

* Provided phone support for phone, cable, and internet customers

* Guided customers though troubleshooting processes Math & Computer Science Tutor

Truckee Meadows Community College

9/2007 - 3/2010

* Provided learning support for math and computer science students

* Explained challenging concepts

* Adapted teaching techniques to various learning styles

* Worked with special needs students, including students with developmental delays and Deaf students

* Used visual organizers and other learning tools


Associate of Science - Mathematics Emphasis

Truckee Meadows Community College

9/2007 - 12/2009

* VP of Services for Phi Theta Kappa

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