Customer Service Technician

Milind B. Rangnekar

630-***-**** (h) • ********@*****.*** • https://www.linkedin.com/in/milindrangnekar/

PROFESSIONAL SUMMARY

Network Technician with 15+ years of experience specializing in the installation, management, and troubleshooting of voice, switch, and data transport equipment. Proven skills in problem solving, applying unique solutions, and providing exceptional customer service. Excellent technical skills and ability to learn and implement new systems.

TECHNICAL SKILLS

Proficient in Python; Cisco LAN/WAN

CCNA Bootcamp; OTDR Proficient

Installed, Provisioned Data Transport Equipment: Ciena 2600/4200/6500, Alcatel Lucent ALU 7210, Nortel Optera, Cisco 15454, Infinera OC 192

Troubleshooting Voice Telephone Switch: DMS 500/250/100, Nortel C-Server

Troubleshooting and maintenance of access nodes, MRV fiber convertors, Tel-lab’s Titan 5500/532L, wide-bank/channel-bank CAC

Load testing and maintaining emergency generators and underground fuel tanks

Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Visio

PROFESSIONAL EXPERIENCE

Verizon (acquired XO Communications), Oak Brook, IL 1/2017 – 5/2017

Advanced Network Technician

XO Communications (formerly Next link), Wood Dale, IL 2000 – 2017

Central Office/Network Technician-3

Collaborated with colleagues on AT&T/Sprint Dark Fibers project to install nodes on-line in Chicago market, resulting in enhanced network bandwidth

Managed two DMS 500 switches in Chicago market in the absence of switch manager

Configured and scripted Alcatel Lucent ALU 7210, Ciena 4200/6500, Nortel Optera, and Cisco 15454 hardware equipment for successful deployment of nodes in the field

Gained expertise working with Nortel, Cisco, or Alcatel-Lucent SONET equipment in both UPSR and BLSR configurations.

Resolved trouble tickets on Chicago network, including serving as network tech on-call

Troubleshot Infinera OC 192 transport equipment for efficient transportation of data traffic across the nation

Reconciled old service deployment software, Eastland, for transfer of data to new software, Telephone Business System, for New York and Chicago markets

Maintained transport equipment including: Nortel OC 48, Lucent OC 48, Cisco OC 48 (15454), Nortel C-Server, Access Nodes, Positron, DWDM (OC 192), Tellabs Titan 5500 and 532-L

Performed program translations, testing and successful deployment of ISDN PRI, BRI, DAL, PX, DID, DIOD trunks in DMS switch

Milind B. Rangnekar

630-***-**** (h) • ********@*****.*** • https://www.linkedin.com/in/milindrangnekar/

ADDITIONAL EXPERIENCE

Switch Engineer at NEXTLINK

Successfully setup and troubleshot DMS 500, including SS7 links termination and CSU/DSU (Channel Service Unit/Data Service Unit) assignment in the switch

Configured GTE and Sprint SS7 links redundancy to allow for continued data transfer in the event of a link failure

Implemented call traps for customers per request of law enforcement agencies in order to trace calls

Organized traffic study for phone lines and trunks to provide customers with statistics related to call usage

Interfaced Pulse Point voicemail server with DMS 500 switch to increase customer access to voicemail

Deployed Equinox fraud detection server to monitor potential fraud

Interfaced H.P.AIS (Applied Innovations) switch, HP Open view Element Management Framework (OEMF), and Fault Management Platform (FMP) to the DMS 500 switch

Served as point-person in monitoring and maintenance of voicemail server, fraud detection server, DPS alarm monitoring system, HP AIS Switch, and OEMF/FMP

Performed twice-successful BCS software upgrade on the DMS 500 switch (From LLT0007 to LLT0008 to LLT0009)

Installed IDT (Integrated Digital Terminal) and RDT (Remote Digital Terminal) addition in the switch, including links assignments to the SMA2

Network Technician at NORTEL CENTRAL REGIONS

Vice President at SUPER ALPHA INTERNATIONAL INC.

Marine Surveyor at SGS COMMERCIAL TESTING & ENGINEERING

Ship’s Captain at GULF EAST SHIP MANAGEMENT LTD.

EDUCATION

First Year Engineering, Applied Mathematics, Physics

Sardar Patel College of Engineering, Bombay, India

Pre Engineering, Physics, Mathematics, Chemistry

Parle College of Science, Bombay, India

Master Mariner, BTEC

South Tyneside College, Tyne & Wear, UK

Nautical Graduate, Nautical Science

Southampton Nautical College, South Hampton, UK

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