Customer Service Test

Astha P

Cell: 201-***-****

E-mail: ***********@*****.***

Seeking role in Testing/Quality Assurance, & to be a valuable asset to the company and in turn to the corporate world by providing and utilizing my skills and capabilities to the fullest under an experienced guidance in conjunction with mutual teamwork with flair to continuously upgrade knowledge purview & keep updated on latest testing trends.

Creative, innovative & results driven Testing specialist with 3+ years of expertise in Estimation, Test planning, Execution and Defect Management.

Forward-focused Test Analyst with expertise in concepts of SDLC and STLC.

Proven abilities in client reporting and communication, documents and process reviews, Metrics collection and Distribution.

Vast exposure in Telecom projects.

Resourceful at maintaining business relationship with clients and customers to achieve quality product and by resolving their Testing and Process related critical issues.

An effective communicator with honed relationship, planning, coordination and analytical skills, ability to view the larger picture, taking time-critical decisions to attain Quality excellence.

Testing Skills: Test Analyst with 3+ years of IT experience in manual and automation testing with expertise and focus on defect prevention and early detection. Ability to establish and manage Testing Center of Excellence(TCoE) and create innovative and efficient automated testing solutions, and automation frameworks to accelerate delivery and reduce time to market. Good understanding of complete manual/automation phases from analyzing the requirements and creating test plans, designing traceability matrix, writing test cases, execution and defect logging. Preparing Test activity summary report and issuing sign-off certificates upon completion of the testing. Providing inputs to process improvement report. Worked on different testing process like waterfall and Agile model. Experience on different types of testing like Integration Testing, System Testing, System Integration Testing, Regression Testing etc.

Domain Skills: Expertise in Telecom Concepts OSS & BSS, Data products, Voice products, Telecom Billing Processes, having good experience on Billing Systems like BSCS (Version 6) for creating MIS and Amdocs Ensemble Billing System (Version 7.5). Worked on CR testing for different Telegence and Light Speed progression modules.

Relationship Management Skills: Understanding & co-coordinating with client's needs/ enhancements and provide solutions in adherence to delivery schedules. Achieving customer satisfaction by ensuring service quality norms and build the brand image by exceeding customer expectations. Also developing internal relations with the team members through team building activities, conducting knowledge sharing sessions and mentor new resources.

Organization: Tech Mahindra, Pune

Period: From April - 2011 till Dec-2013

Project: LD Regression AMD

Designation: Software Engineer (Grade Technical Associate TG1)

Organization: Penasoft Informatics Pvt. Ltd.

Period: Aug 2010 till Feb 2011

Designation: Junior Systems Engineer

LD Regression AMD:

This project is to test the AT&T’s Legacy Telegence Billing System used for AT&T Long Distance Billing. This product is a modified version of Amdocs Ensemble.

The project includes Regression Testing, System Integration Testing, System Testing and Performance Testing.

This project also Tests the Ancillary Applications for Telegence and Lightspeed (Another project in AT&T) including - Business Objects (BO), ODR and TDMS.

In Addition to these, ACBA – An ancillary application of AT&T CRM, is also being tested.

LD Regression Amdocs, is therefore composed of various projects like Price Plan Testing, Telegence LD, Telegence LS, ACBA, Performance Testing, LS OMS (Light Speed Order Management System) & hence these various projects are considered as different modules/buckets of the same project, working on environments like HP Unix, Oracle 9i and 11g, Power Builder Applications, Informatica, Tuxedo.

Test Case Writing which involves coverage of new Functional Requirement and Existing Functionality and also executing them.

Implementation of client requirements as specified in form of test design.

Estimation of requirement for new release

Test Planning for Progression and Regression as well.

Late CR estimation, planning and Execution.

Test Case Execution including test result validation in GUI and in DB as well and Test result documentation.

Raising Defects and their follow-ups till there closure and Escalation of Issues.

Defect management and escalations.

Perform Front End (GUI) and Back End Testing (Oracle).

Analyzing BR, HLD for new PMT’s, also writing test cases for the same.

Participation in Project Level Audits & various Team building activities.

Tenure: Since July 2011

Client: AT&T (US)

Role: Test Specialist

Brief: AT&T periodically rolls out new Price Plans on Telegence LD system. Before introducing new

plan to the market, end-to-end testing is performed to ensure price plan is working correctly.

Price plan determines the amount SBCLD charges for any call the customer makes. Telegence

automatically assigns a default price plan or a basic price plan to each voice and data product

to ensure that customers are billed for all their long distance calls.

Coordinate with the client for getting New Price Plan list

Planning with the team for sending deliverables on time.

Follow-up with the status report periodically.

Coordinate with the other team like DBA, Infra(operations), if needed during the execution of TCR (Table Change Request).

Conducting internal and external review.

Conducting End-to-End system testing from beginning i.e. creating billing account, adding products and price plan, crafting usage to till billing.

Tenure: Since July 2011

Client: AT&T (US)

Role: Test Specialist

Brief: Telegence LD is a comprehensive customer care and billing system for Long Distance

telephone services developed by AMDOCS. They name it as Ensemble & is designed for

SBC (Southwestern Bell Corporation, USA). Ensemble is a UNIX platform product with

Power Builder GUI and Oracle Database. It works with other SBC systems to provide

customer service representatives (CSRs) the tools to create and update long distance

customer account and product information. The Customer Service Management (CSM)

system is part of the Telegence LD system. CSM supports customer-related functions

& provides access to customer accounts and products for maintenance, additions,

& inquiry. The Telegence major components are CSM and PIC, SPLITTER, MAF, MPS,

BILLING, BILL PRODUCTION, BILL FORMATTER, A/R.

Works on LD progression, LD Regression, LD SIT, LD Defects & LD ERF in every release.

Creation of Customer via CSM Online

Adding Product and Price Plan via JM / CSM.

Crafting Usage for different jurisdictions and rate calls through MAF/MPS.

Run Billing and Bill Formating jobs.

Produce Bills in .pdf files.

Perform internal review of the Bills.

Getting Client approval for Bills.

Tenure: Since Sept 2011

Client: AT&T (US)

Role: Test Specialist

Brief: Telegence Light Speed (TeLS) is common area between the Telegence and Light Speed Billing

Systems. While performing the ordering activities from OMS, the data is transferred from

OMS to TeLS CSM and from TeLS CSM to Enabler billing system. We call this functionality as notify

billing. In this project, we test the new functional changes regarding the notify billing functionality.

Working on TeLS progression and regression projects modules

Working on LS Defects & ERF as well as on Major Business initiated project module.

Understanding the business requirements and getting the clear of issues (if any).

Preparing the test plan and getting approval from corresponding stake holders.

Conducting test plan review meeting and updating the test plan with suggested changes.

Preparing test execution plan and test case execution as per the plan.

Getting approval from stake holders for the test results.

Sending test summary report.

Updating the lessons learnt document.

Tenure: Since Jan 2012

Client: AT&T (US)

Role: Test Specialist

Brief: ACBA application is CRM batch engine that is used in Conjunction with Lightspeed/Long Distance Application which handles bulk data transfer between CRM and other Applications like Enabler, AO, BCAM, eTRACs, eCDW etc. Workflows are designed for update Customer Address process in all Necessary Applications, for Customer Credit Checks Process, Web phone Login Process to fetch User Extracts as per need of Web phone application, frequent dispatch Process between ISAAC and CRM.

Involved in Business Requirement Analysis.

Involvement in Workflow Designs on Workflow Designer and creation of Mapping using Transformation Logics and worked on Heterogeneous sources like Flat files and Oracle.

Prepared Test Package to perform Testing on each enhanced Workflow.

Performed Data Analysis to find out Inconsistent data from Inbound Application and notify this inconsistency to Inbound Application Team.

Operating System: Windows(XP/7), UNIX

Programming Languages: Core Java, SQL, PL/SQL

DBMS: RDBMS Oracle 9i /11g

Database Administrator tool: Toad, SQL Developer

Test Management: HP Quality Center

Domain: Billing Products -Amdocs Ensemble, Amdocs Enabler, Telecom Expertise

in sales, service delivery & service assurance.

Version Control: Prism and Req Pro

Automation Framework: Selenium WebDriver

ETL Tool Informatica 8.5.0

Quality Center (QC)

Amdocs Ensemble (Enabler)

TOAD, Unix

Quick Test Professional (QTP)

Informatica (ETL Testing)

Selenium WebDriver

B.E. in Computer Science from RGPV, Bhopal with 71.06% in 2010.

Date of Birth: November 10’1987

Present Address: 4324 Long Lake Drive Apt#5301, Batavia Ohio- 45103

Linguistics: Fluent in English

Work Authorization: H1B

Received COOKIE award for the year 2012-2013, as a token of appreciation.

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Place: Astha P

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