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Customer Service Sales

Location:
Fairfax, Virginia, United States
Posted:
January 12, 2018

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Shumaila Mawla

**** ****** *****,

Springfield, VA 22151

(914)-***-****

ac30o1@r.postjobfree.com

Experienced in handling confidential tasks and making routine office tasks as efficient as possible. Proven managerial experience and cost-cutting abilities, while maintaining high standards and achieving company goals. Aiming to leverage my work experience and abilities into a managerial role at your company.

PROFESSIONAL EXPERIENCE

Bank of America Annandale, VA

Relationship Banker June 2015 – Present

Selling financial services and handling a client's entire relationship with a bank. This

includes personal accounts, business accounts, all types of loans, investments and

trust management services.

Developing relationships with prospective new clients and with clients who currently

have only minor business connections with the bank.

Certified Notary public

Bank of America Annandale, VA

Teller (Full-time & Part-time) June 2012 – June 2015

Responsible for providing services to customers, among various other things

Provided excellent customer service by answering or referring financial questions to

correct supervisory staff.

Denoted as No. 1 Teller in the area.

Processed customer deposits.

Maintained and balanced cash drawer.

Handled vault, safe-deposit, ATM and night-drop activities.

Assisted customers with opening new accounts.

Worked in busy bank branch office serving a diverse customer population.

Completed Regular teller refresher training on customer privacy and bank

Identified sales opportunities, referred bank customers for additional bank services

as appropriate

CVS Franconia, VA

Head Cashier/Shift Supervisor January 2011 – July 2012

Performed duties of Shift Supervisor.

Processed sales and payments.

Maintained accurate records of all transactions.

Addressed customer concerns and issued refunds.

Assisted with inventory management activities.

Renata, Ltd. Dhaka,Bangladesh

Executive, International Business March 2010 – March 2011

Performed duties of Shift Supervisor.

Processed sales and payments.

Maintained accurate records of all transactions.

Addressed customer concerns and issued refunds.

Assisted with inventory management activities.

Renata, Ltd. Dhaka,Bangladesh

Officer, QA Validation January 2010

Familiar with Validation Master Plan.

Familiar with design qualification, installation qualification and performance

qualification.

Experienced in handling PQ of the Water Generation System in the manufacturing

facility.

Familiar with Good Manufacturing Practices for efficient quality process in the

manufacturing facility

EDUCATION

The University of Asia Pacific, Dhaka, Bangladesh Dhaka, Bangladesh

Bachelor of Pharmacy, November 2009

GPA: 3.91

Creating marketing plan for a drug in general, including drug research, market

surveys, potential client/manufacturer/stakeholder interviews and other tasks

associated to complete the respective plan.

Familiar with capsule formation (hard/soft), gel formulation (soft), types of dies and

die cavities. Preparation of ointment, suspensions, cream and suppository. Tablet

hardness, diameter, friability and overall appearance tests associated with tablet

formulation.

Familiar with terminologies associated with tablet, capsule, microencapsulates and

other drug forms manufacturing along with their related exponents and their

respective uses.

ACHIEVEMENTS

Winner of Vice Chancellor’s Gold Medal Award for achieving highest score in Undergrad

degree.

Participated in the 10th ICSQCC (International Convention on Students’ Quality Control

Circle) held in City Montessori School, Lucknow, India, 2008.

Achieved 4th place in Case Study Presentation on “An Insight to Low-Graded Drugs….A

Threat we must overcome.” in the 10th ICSQCC, Lucknow, India, 2008.

Participated in the ICSQCC Convention held in Bangladesh, 2008

Participated in various debates competition in school and undergraduate level.

Active member of Social Awareness Club

REFERENCES

Available upon request.



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