Customer Service Sales
Resume:
Shumaila Mawla
Springfield, VA 22151
***************@*****.***
Experienced in handling confidential tasks and making routine office tasks as efficient as possible. Proven managerial experience and cost-cutting abilities, while maintaining high standards and achieving company goals. Aiming to leverage my work experience and abilities into a managerial role at your company.
PROFESSIONAL EXPERIENCE
Bank of America Annandale, VA
Relationship Banker June 2015 – Present
Selling financial services and handling a client's entire relationship with a bank. This
includes personal accounts, business accounts, all types of loans, investments and
trust management services.
Developing relationships with prospective new clients and with clients who currently
have only minor business connections with the bank.
Certified Notary public
Bank of America Annandale, VA
Teller (Full-time & Part-time) June 2012 – June 2015
Responsible for providing services to customers, among various other things
Provided excellent customer service by answering or referring financial questions to
correct supervisory staff.
Denoted as No. 1 Teller in the area.
Processed customer deposits.
Maintained and balanced cash drawer.
Handled vault, safe-deposit, ATM and night-drop activities.
Assisted customers with opening new accounts.
Worked in busy bank branch office serving a diverse customer population.
Completed Regular teller refresher training on customer privacy and bank
Identified sales opportunities, referred bank customers for additional bank services
as appropriate
CVS Franconia, VA
Head Cashier/Shift Supervisor January 2011 – July 2012
Performed duties of Shift Supervisor.
Processed sales and payments.
Maintained accurate records of all transactions.
Addressed customer concerns and issued refunds.
Assisted with inventory management activities.
Renata, Ltd. Dhaka,Bangladesh
Executive, International Business March 2010 – March 2011
Performed duties of Shift Supervisor.
Processed sales and payments.
Maintained accurate records of all transactions.
Addressed customer concerns and issued refunds.
Assisted with inventory management activities.
Renata, Ltd. Dhaka,Bangladesh
Officer, QA Validation January 2010
Familiar with Validation Master Plan.
Familiar with design qualification, installation qualification and performance
qualification.
Experienced in handling PQ of the Water Generation System in the manufacturing
facility.
Familiar with Good Manufacturing Practices for efficient quality process in the
manufacturing facility
EDUCATION
The University of Asia Pacific, Dhaka, Bangladesh Dhaka, Bangladesh
Bachelor of Pharmacy, November 2009
GPA: 3.91
Creating marketing plan for a drug in general, including drug research, market
surveys, potential client/manufacturer/stakeholder interviews and other tasks
associated to complete the respective plan.
Familiar with capsule formation (hard/soft), gel formulation (soft), types of dies and
die cavities. Preparation of ointment, suspensions, cream and suppository. Tablet
hardness, diameter, friability and overall appearance tests associated with tablet
formulation.
Familiar with terminologies associated with tablet, capsule, microencapsulates and
other drug forms manufacturing along with their related exponents and their
respective uses.
ACHIEVEMENTS
Winner of Vice Chancellor’s Gold Medal Award for achieving highest score in Undergrad
degree.
Participated in the 10th ICSQCC (International Convention on Students’ Quality Control
Circle) held in City Montessori School, Lucknow, India, 2008.
Achieved 4th place in Case Study Presentation on “An Insight to Low-Graded Drugs….A
Threat we must overcome.” in the 10th ICSQCC, Lucknow, India, 2008.
Participated in the ICSQCC Convention held in Bangladesh, 2008
Participated in various debates competition in school and undergraduate level.
Active member of Social Awareness Club
REFERENCES
Available upon request.
Contact this candidate