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Profile

Human Resources Consultant with considerable successful work experience committed to the improvement of employee/employer relationships and administration of policy and organization guidelines. I apply my skill sets to bridge the gap between employees and management by exercising judgement, confidentiality and discretion. I have the ability to carry out directives, define problems, establish facts, draw valid conclusions and take appropriate action.

Experience

Sales Co-Worker I; Ikea; Canton, Michigan - 12/2015 - Present (Part-time) Maximize sales using specialist knowledge of products, services, local market and customers. Utilize IKEA computer systems knowledge and selling ability to actively select products and offer service solutions to customers. Support the efficient easy buying process of complex IKEA systems or products. In addition, maximize sales through strong partnerships with the commercial team.

Human Resources Consultant II; City of Detroit-Human Resources Dept.; Detroit, Michigan 2003-2011

Responsible for administration of Unemployment Benefits Unit; maintain fiscal responsibility by minimizing costs of unemployment expenses to be reimbursed to the State of Michigan; protest all disputed claims in timely manner, investigate, appeal and prepare to challenge all unwarranted claims through administrative channels up to and including Administrative Law Judge

Assisted in implementation of new city-wide performance evaluation program which included conducting train the trainer sessions for departmental representatives/coaches for each of our 33 departments

Assisted in researching and designing new employee evaluation program Designed and produced statistical slideshow for management representing a 3 million dollar cost saving effort and resulted in avoiding cuts to several professional positions in our departments’ annual budget

Karen Douglas

313-***-**** ac30o0@r.postjobfree.com 2901 Oakman Boulevard Detroit, Michigan 48238-2586 Page 2 of 3

Senior Personnel Examiner; City of Detroit -Human Resources Dept.; Detroit, Michigan - 1977-1992

Negotiated maintenance of consistent Human Resources Department language in several labor contracts as part of a team with Labor Relation Specialists and departmental representatives

Prepared confidential material for grievance and other personnel-related meetings Represented management at 4th step (prior to hearing) grievance appeal hearings and labor arbitration hearings

Intermediate Personnel Examiner; City of Detroit-Human Resources Dept.; Detroit, Michigan - 1974-1992

Conducted recruitment by advertising, testing, interviewing, rating, conducting investigations, and establishing employment lists

Created job descriptions and prepared classification studies Assisted in developing and implementing new employee orientation session Education

Western Michigan University, Kalamazoo, MI. Bachelor of Business Administration, G.P.A. 2.5

University of Phoenix, Southfield, MI - Master of Business Administration, July, 2006 G.P.A. 3.8

Skills

Teamwork

Resolving Employee/Labor Relations issues

Problem Solving

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Training

Program Management

Research

Recruiting

Classification and Compensation reviews

Interpersonal communication (verbal and written)

Microsoft Office

References

Patrick Almquist, Human Resources Manager; City of Detroit Human Resources Department Room 316; Coleman A. Young Municipal Center; Detroit, Michigan 48226 Phone Contact Number 313-***-****; email ac30o0@r.postjobfree.com

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