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Customer Service Medical

Modesto, California, United States
January 12, 2018

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Modesto, CA *****



Pharmacy Technician Certification Board (CPhT)

HIPAA Certified

Typing Certificate 45 WPM


Conversational Spanish

Customer Service

Common Drugs and Uses

Medical Billing

Insurance Verification

Sterile and Non-Sterile

Extemporaneous Compounding

Sterile Compounds and Admixtures

Inventory Management

Medical Terminology

Dosage and Calculations

Prescription Processing- Institutional and Community

Pharmacy Law- California Regulations and Requirements

Microsoft Office Suite



San Joaquin Valley College, Salida, CA

Modesto Campus

Associate of Science Degree Pharmacy Technology


English Oaks Convalescent & Rehabilitation Center Modesto, CA

Medical Records & MDS Clerk 10/2016-Current

§Calendaring of daily admissions calendar and facility census

§Submit Medicare, MediCal and HMO insurances for rehabilitation and long term nursing services

§Assist in submitting and transmitting of MDS assessments in a time sensitive manner for billing purposes on a daily basis and assist in the triple checks done the first of every month for Medicare billing.

§File MDS printouts in resident charts on the nursing floor and file Medical Records department printouts

§Breaking down resident charts and build new charts for admissions

§Fax and email medical record release requests and information based on HIPAA compliancy

§Create chart paperwork for new admissions and readmissions from acute hospital, home or other nursing facilities

§Order entry of physician orders for medications, treatments, etc.

Stanislaus County Courthouse Modesto, CA

File Clerk 12/2012 – 05/2015

Prepare new case files and organize the filing by alpha numeric order

Assist legal clerks and general public with researching and locating files

Assist the general public with making copies and picking up legal forms and directing to the right departments, Pull files according to dates on court calendar schedule or file back pulled case files

Provide excellent customer service to the general public on the phone and in person

Utilize the county computer programs to assist in locating files new and old and in storage facility

Deliver files within the courthouse to the clerks and judge’s chambers

Sutter Gould Medical Foundation Modesto, CA

Medical Receptionist / Customer Service Representative 03/2001-01/2011

Medical office call and telecommunications center scheduling and routing messages based on location, specialties and fluctuating volume of calls daily

Customer service, interpersonal phone skills addressing patient concerns in a timely manner

Utilize medical terminology, HIPAA compliant, computer programs IDX, EPIC for scheduling and messaging

Worked in fast paced environment and had to review calls for quality assurance

Attend physician meetings alongside supervisor/ management team and gave feedback on improving customer service in coordination to the call center and then presented during monthly staff meetings

Mentored new employees and assisted in trouble shooting with difficult patient calls improve customer service

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