Customer Service Medical
Resume:
JENNIFER KENNON
Modesto, CA *****
********.******@*****.***
CALIFORNIA STATE BOARD OF PHARMACY LICENSE #156995
Pharmacy Technician Certification Board (CPhT)
HIPAA Certified
Typing Certificate 45 WPM
SUMMARY OF SKILLS
Conversational Spanish
Customer Service
Common Drugs and Uses
Medical Billing
Insurance Verification
Sterile and Non-Sterile
Extemporaneous Compounding
Sterile Compounds and Admixtures
Inventory Management
Medical Terminology
Dosage and Calculations
Prescription Processing- Institutional and Community
Pharmacy Law- California Regulations and Requirements
Microsoft Office Suite
Formulations
EDUCATION
San Joaquin Valley College, Salida, CA
Modesto Campus
Associate of Science Degree Pharmacy Technology
PROFESSIONAL WORK EXPERIENCE:
English Oaks Convalescent & Rehabilitation Center Modesto, CA
Medical Records & MDS Clerk 10/2016-Current
§Calendaring of daily admissions calendar and facility census
§Submit Medicare, MediCal and HMO insurances for rehabilitation and long term nursing services
§Assist in submitting and transmitting of MDS assessments in a time sensitive manner for billing purposes on a daily basis and assist in the triple checks done the first of every month for Medicare billing.
§File MDS printouts in resident charts on the nursing floor and file Medical Records department printouts
§Breaking down resident charts and build new charts for admissions
§Fax and email medical record release requests and information based on HIPAA compliancy
§Create chart paperwork for new admissions and readmissions from acute hospital, home or other nursing facilities
§Order entry of physician orders for medications, treatments, etc.
Stanislaus County Courthouse Modesto, CA
File Clerk 12/2012 – 05/2015
Prepare new case files and organize the filing by alpha numeric order
Assist legal clerks and general public with researching and locating files
Assist the general public with making copies and picking up legal forms and directing to the right departments, Pull files according to dates on court calendar schedule or file back pulled case files
Provide excellent customer service to the general public on the phone and in person
Utilize the county computer programs to assist in locating files new and old and in storage facility
Deliver files within the courthouse to the clerks and judge’s chambers
Sutter Gould Medical Foundation Modesto, CA
Medical Receptionist / Customer Service Representative 03/2001-01/2011
Medical office call and telecommunications center scheduling and routing messages based on location, specialties and fluctuating volume of calls daily
Customer service, interpersonal phone skills addressing patient concerns in a timely manner
Utilize medical terminology, HIPAA compliant, computer programs IDX, EPIC for scheduling and messaging
Worked in fast paced environment and had to review calls for quality assurance
Attend physician meetings alongside supervisor/ management team and gave feedback on improving customer service in coordination to the call center and then presented during monthly staff meetings
Mentored new employees and assisted in trouble shooting with difficult patient calls improve customer service
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