Customer Service Office Staff

EDUCATIONAL BACKGROUND

Tertiary

Rizal Technological University March 2013-Graduate

Boni Avenue., Mandaluyong City

Computer Engineering Technology

Secondary

Elpidio Quirino High School March 2009

Bacood St., Sta.Mesa Manila

Primary

Sta.Ana Elementary School March 2005

M. Roxas St., Sta.Ana Manila

PERSONAL INFORMATION

Age : 24 years old

Gender : Female

Birth date : May 31, 1993

Birthplace : Manila

Civil Status : Single

Height : 5’2

Citizenship : Filipino

Religion : Catholic

SEMINARS / TRAININGS ATTENDED

TECH TUTOR 4: The Next Generation Learning Interactive Multimedia

Jerry Liao

September 25-26, 2012 / SM Megatrade Hall 2, Ortigas Center,Mandaluyong City

Charismatic Personality: the Secret to Good Customer Service

Dr. Angelina P. Resurreccion

September 16, 2012 / At Meeting Rooms 4-6, SMX Convention Center, Mall of Asia, Pasay City

Networking Fundamentals

Engr. Normando Cervantes Jr.

July 27, 2012 / Rizal Technological University

Adobe Flash

Engr. Jester Bensan

August 26, 2012 / Rizal Technological University

Employment Preparatory Course

Dr. Andres B. Buraga

January 12-13, 2013 / Rizal Technological University SHERYL ROSE D. CASTRO

2501 P. Nuñez St., Sta. Ana Manila

Mobile Number: +63-905-***-****

Email Address: **********@*****.***

WORK EXPERIENCES

CMMS Encoder (The Medical City, Ortigas Pasig City) April 2017-Up to present Sodexo On-Site Services Philippines Inc.

11F B.A Lepanto Bldg., 8747 Pase De Roxas

Bel-Air Makati City

IT Help Desk August 2016 – April 2017

Creative Gateway Incorporation

1869 P. Domingo St., Brgy. Kasilawan, Makati

Encoder/IT August 2013 - July 216

Starbike Corporation

1081A Lapu Lapu St. Baclaran, Parañaque City

Data Encoder (On the Job Training 720 Hours) November 28, 2012 - March 6, 2013 PRU Life U.K., Ortigas Pasig City (Blue Sapphire Branch) Duties & Responsibility

Responsible for encoding and reviewing/underwriting data’s of the policies of the agents.

Assemble the Desktop and Update the eQuotes of the agents.

Responsible for encoding and editing data’s of information of the agent into computer to be stored and transmitted to the appropriate area within the organization or used for research purposes.

Answering inquires of the agent’s and clients. Answer telephone and give information’s to caller, take messages to transfer calls appropriates individuals. Service Crew November 2010 – April 2011

Jollibee SM Manila UGF, Manila City

TECHNICAL SKILLS

Operating System Windows XP/98/Vista/7

Application MS Word Adobe Photoshop Cs3

MS PowerPoint MS Excel

Miscellaneous Multimedia (Windows MP) PC Hardware CHARACTER REFERENCES

Arminda Villapando +639**-****-***

EDP Supervisor

Starbike Corporation

Michelle Castillo +639**-****-***

Accounting Staff

Starbike Corporation

Hanna Zyra Carandang +639**-****-***

Office Staff

Motoblaze Corporation

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

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