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Manager Information Systems

Birmingham, Alabama, United States
January 12, 2018

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Matthew J. Schwartz

**** **** ***** **

Apartment 1719B Phone: 205-***-****

Birmingham, Al 35242 Email: Results and high attention to detail IT professional with over 10 years of experience in systems & network administration and support of information systems for the US Coast Guard and civilian environments. Demonstrated ability to diagnose and resolve complex application problems utilizing independent judgment and decision- making skills. Proven leader with exceptional management skills contributed to the successful planning of project initiatives. Meets all DOD 8570.01-M Information Assurance Technical Level II requirements. Previously held DoD TS/SCI-SSBI. AREAS OF TECHNICAL EXPERTISE

Citrix XenDesktop/XenApp 6.0/7.6

Citrix Studio

Citrix Storefront

Vmware vSphere 5.5/6.5

Group Policies (GPO)

Microsoft Deployment Toolkit

Windows Distribution Service

Image Configuration Designer

Windows Server Update Service

Microsoft Server 08, 12 R2

Microsoft Exchange

Active Directory & Users

Windows 7, 8.1, 10

Microsoft Office 2007, 10, 16, 365

Information Systems Security

Information Assurance Compliance

Mobile Device Management

Cisco (Switches & Routers)

Cisco (ASA)

Cisco Video TeleConfrence (VTC)

SolarWinds Network Manager

24 x 7 Helpdesk Support

IT Project Management

Microsoft System Center package;


Symantec Ghost 11.5



Network Administrator, Birmingham, Alabama

• Full Domain Administrative rights throughout enterprise, Top level support

• Designed and implemented, MDM solution (Mobile Iron) through entire enterprise. 700+ devices, 95% Apple iOS

• Designed and implemented, custom Windows 7 and Windows 10 image and conducted rollout throughout the enterprise, including; new images monthly to keep up with patches, image improvements and security changes such as turning off Cortana, telemetry, or other threat vectors

• Designed and implemented, updated imaging deployment method using MDT/WDS as well as ICD to make changes to the base configurations of operating system

• Full Administrator with VMware ESXi and vSphere 6.0/7.6 conducting various daily tasks such as; VM creation, snapshots, backups, reconciliation of resources, monitoring of environment, upgrading physical hardware when needed, V-Motions and other tasks as needed.

• Full Administrator with Citrix XD/XA. Designed and implemented Citrix Profile Manager (CPM), publishing apps, deployed more app servers as needed with VMware implemented new licenses. Built and organized, Machine Groups, Delivery Groups, Citrix Policies.

• Configured groups, approved and declined updates via enterprise WSUS, to keep up with patch management cycles

• Supervised three help desk technicians with daily tasks and served as an escalation point for all issues they could not resolve

• Generated purchase requests for ordering parts and equipment for not only the IT department but company as a whole PROTECTIVE LIFE INSURANCE Aug 15 – Apr 16

Network Operations Analyst II, Birmingham, Alabama

• Manage hundreds of batch and SQL jobs for various databases and mainframes, to ensure they run on time, and overall nightly flow is followed

• Observe and maintain overall company network health, to include conflict resolution and escalation of tickets when need be

• Provide Tier 1 customer support in the forms of basic account or hardware resolutions.

• Print out hundreds of large jobs on massive industrial size printers that come from mainframe and have to be distributed properly, normally total in over 70,000 sheets per night.

• Troubleshoot basic Tier I and II network issues and outages when applicable

• Use applications such as; VMware, Control-M, WhatsUp Gold, and Hyena in everyday tasks and operations. FRESH TECHNOLOGY Jan 15 – Jun 15

Held Desk Manager, Birmingham, Alabama

Manage T1 help desk functions of six technicians supporting over 360 restaurants and all their IT solutions and needs totally over 2400 devices and networks across the country

Develop excellent work habits and methodology in technicians as well as counseling and maintaining not only a productive work environment but a positive one

Write enterprise level strategy, policy and guidance for not only the Help Desk but the company

Create documentation supporting finance, infrastructure, inventory and levels of service expectations

Provide the layer of direct support through the various restaurant companies management and the service of the Help Desk

Distribute tickets and work flow to ensure no technicians are overburdened, or underworked

Work with executive level members of the company to develop more dynamic and robust IT environment

Configured baseline of sites for multiple Point of Sale systems, test groups, and patch note management

Develop strategy for future site installation, configuration, and training. UNITED STATES MILITARY, (Active Coast Guard) Mar 11 – Jan 15 Information Technology Specialist, US Coast Guard Intelligence Coordination Center/Office of Naval Intelligence, Washington DC.

• Responsible for Tier 2 administration for users via Active Directory Users and Computers (ADUC), Outlook and Exchange server issues.

• Managing the NAS, application, back-up and file/print servers on x86/x64 platforms.

• Management and configuration of all core and regular switches/routers, to include security implementation IOS upgrades, testing, building, and troubleshooting, which kept he unit in compliance of regulations.

• Configuration of Cisco/Nortel/Avaya PBX

• Configuration of Auto-Call Distribution (ACD)

• Managed voice networks, voicemail systems and VRUs also known as Call Pilot systems

• Manual configuration of Cisco/Nortel/Avaya phone handsets

• Troubleshoot and maintain printers, scanners, faxes and VTC/Video conference equipment.

• Manage the back-up profiles via Symantec Back-up Exec.

• Packaged and deployed multiple applications using SCCM to different collections

• Built new machines PXE’ing to SCCM via WDS

• Installation of new servers and hardware via copper and fiber networks through the Coast Guard Intelligence environment.

• Support multiple remote sites and customers across the country, which are assisted via telephone conference, VTC, Windows RDP, or WRA.

• Provided high-level information assurance training and classified network configuration, as well as vulnerability scans to assess and patching to keep systems in compliance with all DISA STIGs and DHS IA regulations.

• Planned the overall deployment and oversaw the USCG IC Windows 7 deployment on two different platforms. All of these duties are conducted daily on multiple levels of DHS as well as DoD classified systems.

• President of the local CGEA chapter (Coast Guard Enlisted Association) which provides community service, and public outreach to children’s hospitals, veteran retirement homes, as well has homeless shelters and animal shelters. UNITED STATES MILITARY, (Active Coast Guard) Dec 09 – Jun 10 Law Enforcement/Search and Rescue Operations, Frankfort, MI

• Conducted Search and Rescue missions for vessels and people in distress on Lake Michigan as well as surrounding local lakes and rivers.

• Conducted law enforcement boardings to ensure vessels were in compliance with federal boater safety laws.

• Provided security zones for events as well has major maritime traffic during events.

• During winter, conducted ice rescue operations on frozen lakes and rivers in the local area, and trained the local firefighter departments on proper technique and methods for rescuing people in situations that could occur on and in the ice.

• Provided regular training to students and children about boater safety, safety equipment, and basic first aid. PC Rescue LLC. September 2008 – OCT 2009

Service Technician, Hoover, Alabama

• Managed customer’s networks, set up new networks including running wires, installing jacks, and configuring every aspect of the networks, including server configuration.

• Provided onsite assistance as well as communicating via phone concerning network, desktop, and laptop troubleshooting.

• Used remote access software to assist customers when onsite support was unavailable.

• Configured DNS, DHCP, file/printer sharing, and remote access.

• Trouble shot networks from wire issues to client-end software problems.

• Troubleshot and resolved various complicated hardware and software issues PROFESSIONAL CREDENTIALS

Certifications /Specialized Training & Courses

CompTIA Security + Washington DC

CompTIA Network + Washington DC

Pursuing Certified Information Systems Security Professional (CISSP) Symantec Endpoint Protection Manager Certification Information Assurance Awareness course for the Intelligence Community Information Security Testing (Penetration Testing) Various DHS/IC Training courses on Networking and Information Systems and Security

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