Customer Service Microsoft Office

**/**** ** *******

Marathon, Florida

Willimantic, Connecticut, USA

ROBERT MOIR

Summary

Computer User Support Specialist with a focus on client satisfaction with extensive experience assisting users both remotely and in person. Looking to bring exceptional technical know-how and customer-service skills to business-focused position in an industry-leading firm. Skills

Troubleshooting proficiency

Exceptional telephone etiquette

Vast technical knowledge

Patient and diligent

Windows XP/Vista/7/8/10

Microsoft Office expert

Proficient in hardware configurations

LAN aptitude

Knowledge of ESET Antivirus

Proficient in a variety of software and hardware

Accomplished with mobile devices

Coursework includes Computer Programming

Customer service oriented

Expertise in computer repairs

Experience

Owner And Operator

Mega Byte Computers

Provided base level IT support to customers. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers. Maintained composure and patience in face of difficult customer situations. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Assisted customers with technical issues via email, live chat and telephone. Researched, resolved and followed up on customer issues. Diligently followed up with customers about existing orders. Maintained a calm, professional demeanor when faced with high demand, high volume workloads. Troubleshot hardware issues and worked to facilitate repairs. Education and Training

Associate of Applied Science: Information Technology, Business Adminisration Eastern Connecticut State University

Coursework in Business, Management, and Communications and Management Information Systems

Emphasis in system analysis, telecommunications, programming business languages, system networking, design and installation of numerous hardware and software configurations Memberships

Chamber Of Commerce, Marathon, FL, Member

Crane Point Museum and Nature Center, Member and Volunteer Tourist And Development Council, Member

384 Southampton Boulevard, Auburndale, Florida 33823 C: 305-***-**** *********@*****.***

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