Customer Service Manager

Spencer Graham

Lozano Court, Cathedral City, CA 92234 * 951-***-**** * *********@*****.***

Seeking a responsible challenging position where I can implement my work experience and skills in the most efficient manner within the company’s structure and goals.

Skills

●Strong Work Ethic / Reliable

●Time Management Skills

●Organized / Ability to Prioritize

●Adaptable and Quick Learner

●Excellent planning & implementation

Capacity

Work History

American Forensic Nurses, Inc., La Quinta, CA

Law Enforcement Dispatcher - 1/2016 to date (part time)

●Receive calls from law enforcement agencies, i.e., City of San Diego Police Department, Police Departments, the Sheriff's Departments and California Highway Patrol Offices in Riverside and Solano Counties.

●Dispatch all law enforcement calls to assigned shift employees.

●Maintain digital/computerized log for all incoming and outgoing request for forensic specimen collection service calls.

●Troubleshooting issues that arise in the field with both employees and law enforcement agencies.

MSI – Cathedral City, CA

Operations Manager / Mechanical Installation – 06/2012 through 11/2015

Office & Operations Manager (2-Years)

●Prepared weekly employee and customer schedules.

●A/R and A/P (Responsible for customer /vendor billing).

●Product ordering, scheduling pick-up and/or delivery within specified time frames

●Payroll for three to four employees (payroll including expense reports from travel & overnight jobs).

Customer Service

●Assisted customers in person (shop/customer home) and/or via telephone; addressing customer inquiries, solving issues, providing new product information, instructing and demonstrating details and care of product.

●Transporting vehicles with or without customers. Transporting parts to dealers or completed jobs.

●Vendors included: VA Loma Linda Prosthetics, VA San Diego Prosthetics, VA Long Beach Prosthetics, VA Seattle Prosthetics, VA Phoenix Prosthetics, Bruno Independent Living Aids, Harmar Mobility, Ricon, Braun Mobility. ASH (Auto Safety House)

Certified Technician for Mobility Products

●Mechanical Installation & electrical of Mobility products; i.e., Hand controls and lifts on customer vehicles, hand controls on wheelchairs, power chairs &/or scooters, accompanying tutorials & demonstrations included with each customer delivery. Installation of products completed in-house shop, &/or another shop or as a mobile job, and customer’s homes.

Education History

Certified Mobility Bruno and Harmar Mobility Technician – MARCH 2014

Auburn High School, Auburn, WA – 2001 – 2006

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