Software Engineer Developer

APARNA RAMACHANDRAN

Phone : 508-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Dynamic, highly motivated and detailed-oriented Developer and Analyst with over 11 years of extensive Software development and Project lead experience.

In depth knowledge of Software Development Life Cycle process with proven skills in requirements analysis, Process maps, Data Flow Diagrams, system development (as it pertains to system functionality, usability, and performance), test plan creation, applications testing, bug tracking, issues resolution, implementation, documentation, training and post-implementation production support.

Project Management experience working with on site and offshore resources, leading projects related to server migration activities, enhancements and software upgrades for Business applications, working seamlessly with vendors and multiple teams within the organization.

Strong technical skills and experience in SDLC, Agile, Visual Basic.NET, MS-Access, SQL Server technologies including Database design, Data Definition and Extraction, SSIS and Reports.

Possess good organizational, analytical, mentoring and problem solving skill and interpersonal skills to co- ordinate with clients and offshore teams

Excellent written and oral communication skills with a results-oriented attitude. ACCOMPLISHMENTS

11 plus years experience in Retail Industry – Visual Merchandizing, Pricing and Database operations

Project lead for different types of development and maintenance projects of different sizes bringing them to successful completion within the defined timeline.

Worked extensively in various capacities such as Developer, Team member/lead, Technical Lead and Project lead and Business and/or IT Analyst.

Served as a single point of contact for the Business, IT teams with the vendor(s).

Provided guidance to developer teams, and also mentor for onsite/offshore support teams.

Proven record of being successful team player in working with vendors and their development and support teams.

Worked effectively and seamlessly across teams within the organization - IT including windows, network, database, change management and business.

Worked as a consultant for other IT departments within the organization, to provide available system data feeds for other applications, as a measure to reduce redundancies and rework. PROFESSIONAL EXPERIENCE

STAPLES

Principal Software Engineer Oct 2012 – Feb 2017

Summary : Successful Team lead Analyst and Subject Matter Expert for some Pricing and all Visual merchandizing applications (Planogramming, Planogram Web interface, Space Optimization and Merchandizing) . This involved continuous interaction with Business partners to prioritize their concerns/requests, and categorize them as Defect, CR or New requirement and define the process flow to resolution and successful completion.

Worked as Project Technical Lead to replace one of the merchandizing planning application systems with a new product from new vendor ( from Store Designer -AVT to Smartspace - RGIS). As part of this project initiative, worked with the business lead and vendor to transform all the existing requirements to the new system, and new features, defining work flow and process flow, inhouse development work, Testing, Drawings conversion, database conversion, and implementation, worked through all phases of SDLC through successful completion. Achievement with the new product was enhanced business friendly features, faster execution of defined processes, and stable application and robust and scalable database design.

Assisted the vendor's technical team in translating application functionality into application architecture and the production of system functionality documents, including database architecture. This reduced the project timeline for Requirements gathering from 6 months to 4 months.

Worked as project and technical lead on two major windows upgrade projects for 40 windows servers

(File/Web/Database) were migrated to the new Widows 2003 and then later to Windows 2012 . All the merchandizing and pricing applications and databases had to be migrated to higher versions of windows and /or SQL. This was a company-wide project. This involved extensive planning, development of some VB modules, SQL database packages migration and scripts, testing and execution.

Held Responsibility as a Technical lead to address any Technical problems with the software, be it the user PC or Application server or Database or network, and take the steps necessary to resolution within the defined SLA to acheive full customer satisfaction. This brought down the incident level to almost zero per month for most applications.

Support the development of software and user help documents, as a team lead, project lead and mentor to support teams and other peers within the organization. STAPLES

Senior Programmer Analyst Sep 2005 -- Sep 2012

Summary : Worked as hands-on developer on Microsoft Technologies and Support lead on the Pricing and Visual merchandizing applications (Planogramming, Planogram Web inteface, Space Optimization and Merchandizing) .

Developed and executed many SQL automation scripts - to identify nightly data process and feeds between various applications, scheduling SQL jobs and packages. This helped to reduce the bulk data processing time by 50%.

Provided inputs and developed in house coding modules to customize the vendor products, leading to a significant easy process with very less manual intervention.

Documented workflows and Support documents, for any system related changes or upgrades, and make sure business sign-off is available before implementation.

Worked with business partners and vendors to ensure business expectations are continuously met, and applications are stable throughout 24x7 whether it is bug fixes or enhancements or major upgrades of the software.

Always been a mentor to the offshore/onsite support team, and provided the knowledge transition sessions for all the above applications, managing the support teams, helping with heat tickets to make sure resolution is available within the defined SLA. Worked with 2 vendors Cognizant and HCL across support transitions.

Streamlined various operational defects in the Pricing and Merchandizing applications, using simple automation process for installation and setup of software. The number of reported incidents was considerably reduced from 15 to 2 per month.

Maintenance of the applications was my responsibility and worked seamlessly with other teams across the company, such as Windows Engineering, Networking, Database and Storage and Change Management. VERIZON INC., INDIA

Senior Analyst Nov 2003 -- Dec 2004

Summary : Was a key developer and analyst for the network metrics team to process data for the entire Verizon footprint.

Involved in execution and maintenance of applications used to compute performance scores and penalties, as part of reporting services. This helped to reduce the penalties incurred by 40% with appropriate action items.

Involved in enhancement and bug fixing of Visual Basic and Excel applications for performance metrics data extraction. This improved the performance of the systems, to yield faster results in less than 2 hours as opposed to the 8 hour process.

Involved in the design, development, code review, unit testing of change request whenever the general standards or billing change was in place.

WORK SUMMARY

Staples Principal Software Engineer October 2012 to February 2017 Staples Senior Programmer Analyst September 2005 to September 2012 Verizon Inc, India Senior Analyst November 2003 to December 2004 TECHNICAL EXPERTISE

Operating Systems Windows 9x/2000/XP, Windows 7, Windows Server (2003, 2008,2012) Application Packages MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS-Project,Visio Programming Languages/ Tools C, Visual Basic, ASP, .NET, MS-Visual Studio Database MS-Access, MS-SQL Server (2005,2008,2012), SSIS, Data Tools, Oracle, Oracle PL/SQL Developer, XML, Toad, UNIX

Source Control VSS, StarTeam

Methodologies SDLC (WaterFall, Agile)

EDUCATION

Masters in Computer Applications, IGNOU, NewDelhi India WORK STATUS

US Citizen

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