DIAMOND HODGES

**** ******* **** ************ ** 37130 615-***-**** ac30h8@r.postjobfree.com

OBJECTIVE

I am seeking a career where I may utilize my prior job experience and training in customer relations to assist individuals and employees with whom I work. I would like to be an asset and also contribute to overall growth, longevity, as well as the vision of the organization.

EDUCATION

College of Behavioral and Health Sciences

Middle Tennessee State University, Murfreesboro, TN

Expected degree 2018

Athletic Training Program/Physical Therapy

Related course work included: comprehension, analyzation, application, and evaluation of cognitive, educational material related to athletic training and various aspects of physical therapy.

SKILLS & ABILITIES

Include but not limited to:

Computer proficiency/Intermediate Microsoft Office

Extremely customer service oriented

Micros software experience

Intermediate Data Entry

Active listening skills

Energetic work attitude

Superb work ethic

Familiarity with cash register functions and retail sales

Sales

Assisted in meeting and exceeding daily sales and production goals

Communication

Great customer service interaction

Resourceful problem solver

Ability to learn quickly

Leadership

Served as a key holder - responsible in opening and closing restaurant as needed

Cross-trained newly hired staff members

Promoted to Shift Lead during tenure

EXPERIENCE

Server/Hostess/Shift Lead

Cracker Barrel

2012 to 2016

Served as a key holder, responsibly opening and closing restaurant as needed.

Worked as a Hostess - Greeted customers upon entrance and assisted customers with desired seating by availability.

Assisted customers calling regarding store operations, products, promotions, and took orders over the phone.

Worked as a Server – assisted cooks in expediting orders from the kitchen to the customer’s tables in the dining area

Entered orders via Micros in the kitchen as needed.

Worked as a Shift Lead - met and exceeded daily sales goals, handled customer complaints, and ensured customers had a positive dining experience.

Stocked and rotated inventory in retail portion of restaurant as needed.

REFERENCES

Blair Bines

General Manager/Cracker Barrel Restaurant

615-***-****

Traci Mefford

PBX Operator/Sharp Healthcare

619-***-****

Radir Annoor, Sr.

Nissan USA

615-***-****

Diane Christon

U.S. Dept. of Treasury

615-***-****

Contact this candidate