Customer Service Sales
Resume:
DIAMOND HODGES
**** ******* **** ************ ** 37130 615-***-**** **********@*****.***
OBJECTIVE
I am seeking a career where I may utilize my prior job experience and training in customer relations to assist individuals and employees with whom I work. I would like to be an asset and also contribute to overall growth, longevity, as well as the vision of the organization.
EDUCATION
College of Behavioral and Health Sciences
Middle Tennessee State University, Murfreesboro, TN
Expected degree 2018
Athletic Training Program/Physical Therapy
Related course work included: comprehension, analyzation, application, and evaluation of cognitive, educational material related to athletic training and various aspects of physical therapy.
SKILLS & ABILITIES
Include but not limited to:
Computer proficiency/Intermediate Microsoft Office
Extremely customer service oriented
Micros software experience
Intermediate Data Entry
Active listening skills
Energetic work attitude
Superb work ethic
Familiarity with cash register functions and retail sales
Sales
Assisted in meeting and exceeding daily sales and production goals
Communication
Great customer service interaction
Resourceful problem solver
Ability to learn quickly
Leadership
Served as a key holder - responsible in opening and closing restaurant as needed
Cross-trained newly hired staff members
Promoted to Shift Lead during tenure
EXPERIENCE
Server/Hostess/Shift Lead
Cracker Barrel
2012 to 2016
Served as a key holder, responsibly opening and closing restaurant as needed.
Worked as a Hostess - Greeted customers upon entrance and assisted customers with desired seating by availability.
Assisted customers calling regarding store operations, products, promotions, and took orders over the phone.
Worked as a Server – assisted cooks in expediting orders from the kitchen to the customer’s tables in the dining area
Entered orders via Micros in the kitchen as needed.
Worked as a Shift Lead - met and exceeded daily sales goals, handled customer complaints, and ensured customers had a positive dining experience.
Stocked and rotated inventory in retail portion of restaurant as needed.
REFERENCES
Blair Bines
General Manager/Cracker Barrel Restaurant
Traci Mefford
PBX Operator/Sharp Healthcare
Radir Annoor, Sr.
Nissan USA
Diane Christon
U.S. Dept. of Treasury
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