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Process excellence, logistics, e-commerce, Operations

Maharashtra, India
January 12, 2018

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Mobile: +91-702*******



** ****** ********** ** *-Commerce Logistics Firm

Capable of handling operations and setting SOP with key focus on efficient and smooth work flow

Proficient in controlling inventory, performing RCA and streamlining the processes

Adept at optimizing Pick up, Line Haul, Last mile delivery, Reverse logistics operations

Possess excellent project management, process analysis, data analysis, leadership and problem solving skills

Process oriented, self-motivated, proactive & passionate about supply chain and lean thinking

Proficient in Advanced excel, Alteryx,Tablaue BI tools, Minitab statistics software

Certified Six Sigma-Green Belt

Sound Knowledge of 5S,Heijunka,PDCA,Six Sigma,Kaizen,FMEA, Quality Management principles,Poka yoke,TPM etc


E-Commerce Logistics Operations Six Sigma Lean Management Process Excellence Root Cause Analysis Supply Chain Management Data Analysis Operations Planning Problem Solving E-Commerce Warehousing Inventory Management Performance Management Team Management ERP TMS International Logistics Mechanical Engg. Technical Skills: MS Office (Word, Advanced Excel, Power Point), Alteryx & Tablaue BI tools, Minitab PROFESSIONAL EXPERIENCE

DTDC E-Commerce Logistics Ltd. Location: Mumbai January 2017-Till Date Assistant Manager- Operations & Project (Planning & Engineering) West & North India

Roles and Responsibilities:

Responsible for planning and executing operational strategies in order to examine and implement effective and efficient systems for using resources, personnel and the work process.

Formulated SOP for various logistics processes (Pick up,Line Haul connectivity,Last mile delivery,Reverse logistics, etc) in company and maintained documentation

Responsible for process analysis,customer analysis,data collection,translation of data from multiple sources into useful information

Tracking the process flow to ensure that shipments get from point of origin to destination in both time efficient and cost efficient manner.

Involved in planning and implementation of branch network expansion and optimization strategies

Set parameters to measure processes at every level

Set KPIs/Performance targets for Operations Team to measure performance and planning to deliver the same

Prepared process flow diagram, training module to make process easy to understand to operations staff

Designed shop floor layout for processing centers and implemented 5-S. I was responsible for measuring productivity for manpower planning

Involved in supporting senior management in various planning functions such as resource planning & allocation, costing, incentive plans, selecting mode of transportation (Air/Surface), using technology, etc. DTDC E-Commerce Logistics Ltd. Location: Mumbai May 2016-December 2016 Assistant Manager- Operations Service Quality & Projects West & North India

Roles and Responsibilities:

Responsible for overall operations service quality from First mile, Middle mile to Last mile including reverse pick up

Monitor order delivery, RTO and customer returns as per customer time lines

Executed special projects on process improvement and measured project performance

Responsible for route planning, route optimization, scheduling the activities at processing centers, TAT improvement & capacity planning

Tracked shipments flow from origin to final destination to identify bottle necks in processes and applied root cause analysis to find out solution for controlling deviations in the processes

Visit clients for requirement gathering & fixing gaps within their expectations & processes

Analyzing data,performing root cause analysis (RCA) to identify road blocks related to process, resources, training, use of technologies, etc.

Conduct internal audits to ensure effective operations & compliance with process.Proficient with in house ERP System DTDC E-Commerce Logistics Ltd. Location: Bangalore November 2015-April 2016 Assistant Manager- Last Mile Delivery & Reverse Operations (PAN India) Roles and Responsibilities:

Responsible & owner of Last mile & Reverse operations Pan India

Lead a team of 20+ logistics supervisors Pan India locations for last mile delivery & reverse operations

Responsible for optimizing inbound & outbound logistics

Designed Dashboard that gives more visibility in pending activities of Last mile and Reverse Operations

Flashing weekly, monthly performance reports to top management for decision making

Implementing continuous improvement tools to enhance same day delivery performance

Coordinating with multiple departments & cross functional teams like Sales, CRM, HR, Admin & Accounts

Monitoring & executing Smart track delivery update projects

Closely coordinated with Company IT Team & 3rd party IT vendor o For system support for process control

o For accurate report generation for process visibility o For developing dashboards to measure key metrics DTDC E-Commerce Logistics Ltd. Location: Bangalore May 2015-October 2015 Management Trainee- Operations Control Tower

Roles and Responsibilities:

Understanding E-Commerce operations,Logistics and E-commerce warehousing

Understanding the business issues and challenges of logistics operations, identifying customer requirements

Managing exceptions and controlling deviations in processing & connectivity across India

Coordinating with Supply Chain Solution team for achieving better line haul connectivity

Controlling inventory of shipments In-transit, shipments arrived at branches and shipments out for delivery

Coordination with various vendors for logistics support, sales, CRM & accounts team

Closely coordinating with operations team and regional heads for enhancement of shop-floor operations processes & planning. Getting inputs from Operations team and developing solution. ACHIEVEMENTS:

Improved Connectivity TAT by 33%

Decentralization of Metros in branches for Booking & RTO

Set up RTO (Reverse) Process for the company

Improved same day and next day RTO Delivery by 40%

Improved overall RTO Turnaround time by 28%

Designed Shop floor layout for processing centers ACADEMIC CREDENTIALS

PGDM (Operations and Supply Chain Management), 66.72%, 2015 Balaji Institute of Management and Human Resource Development, Pune BE (Mechanical Engineering), 64.76%, 2012

Rajarambapu Institute Technology, Islampur (Shivaji University, Kolhapur) HSC, 75.50%, 2008

State Board of Maharashtra

SSC, 80.26%, 2006

State Board of Maharashtra


Project 1: Flipkart Big Billion Day

Description: Ensure all Metro shipments are attempted within 48 hrs and Tier 2 city shipments are attempted within 72hrs

Identifying current resource status and planning resources for service delivery during Big Billion Day period

Monitoring delivery performance of from first mile to last mile

Building system that helps to identify TAT Breach in advance

Preparing Biker Incentives plan

Project 2: Improving Metro to Metro connectivity and delivery performance Description: Ensure that all shipments reach the destination and at least 50% of the shipments delivers within 48 hrs.

Identified the set of metro pin codes that qualify for the project and mapped with branches.

Develop an SOP and time schedule for each metro processing center.

Did time motion study of shipments qualifying for this project and fill operations gaps.

Identified the challenge and timely provided their solution during the execution stage.

Identify the metro processing centers and their corresponding branches not following process. Project 3: Smart Track execution and monitoring

Description: Bringing smart ways to update shipment status through mobile Android app and tracking real time performance of bikers

Project 4: Volumetric Weight Capturing

Description: Capturing volumetric weights of shipments and there by added in direct revenue by 4.7% SUMMER INTERNSHIPS

Precision Automation & Robotics India Ltd. Location: Bangalore (May 14-June 14) Description:

To reduce non-value added activities which are responsible for disturbing the process

To study My Work Plan Software (ERP Software) & Customizing the scheduling software (My Work Plan)

Handling the problems regarding delay time

Supervise the production status & running the production schedule

Implementing SMED Technique


Reading Books, Playing Guitar, Playing Cricket, Sketching PERSONAL DOSSIER

Date of Birth : 26th August, 1990

Residential Address : Flat no.4,Purva 5,Opposite Seven Star Hospital,Ashanagar, Thakur Complex, Kandiavali (E), Mumbai 400101

Permanent Address : A/P: Rajapur, Tal Tasgaon, Dist: Sangli, Maharashtra- 416312 Languages Known : English, Hindi, Marathi

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