Customer Service Management

John W. Motley

North Plainfield, NJ ***** Mobile #: 908-***-**** E-Mail: **********@*****.***

Professional Summary

Highly accomplished and detail-oriented insurance professional possessing over 25 years of diverse underwriting, customer service, and claims experience in the transportation and personnel lines sectors. Motivated team player with a strong emphasis on professionalism and results. I have strong interpersonal, communication skills, the ability to work independently with others, management, leadership, computer skills, supervisor skills and motivational skills. I also have knowledge of NJ Comparative Negligence laws, strong negotiations, and written and oral communication skills. Industry recognized for expertise and knowledge.

Professional Experience

Transportation Underwriter (4 1/2 years)

04/2012 – 08/2016 NORTHERN STAR MANAGEMENT / NORMAN-SPENCER INS. CO. SOMERVILLE, NJ

Responsible for underwriting new and renewal business for wholesale program, lines of business include commercial transportation liability, physical damage, motor truck cargo, GL and Excess coverage.

Maintain active relationship with established brokers as well as establishing new relationships with recently appointed agents.

Review all necessary underwriting information to determine the degree of risk involved and the proper premium for acceptable risks.

Accepts risks that meet underwriting standards of various carriers and decline those which do not, within assigned scope of broad underwriting authority.

Market all submissions based on carrier guidelines and submit to appropriate markets while also cross selling additional lines of physical damage, cargo, GL and Excess coverage.

Account size ranging from $5,000 - $100,000+, Extensive experience responding to agents and customer inquiries and needs.

Endorsements, Set up Insured’s file, Ordering MVR’s, Safer Reports, Police Reports & Loss Runs, Reviewing & Underwriting the account to Quote or Bind, Issuing Quotes, and Binder

Assisted Manager with Special Projects

First Reports Coordinator (2 1/2 years)

01/2009 – 06/2011 PALISADES INS. CO. BERKELEY HEIGHTS, NJ

Customer Service – Processed First Report of auto claims incident via phone and mail.

Coordinated work assignments within department between claims adjusters & underwriters.

Assisted the supervisor in many different supervisor reports.

Subrogation Claims Representative (3 years)

07/2001 – 03/2008 CLARENDON NATIONAL INS. CO. SADDLE BROOK, NJ

Responsible for identifying subrogation potential by determining liability and actively pursuing recovery.

Negotiated comparative negligence settlements with adverse carrier representatives, attorneys and claimants.

Communicated settlement demands with adverse carriers, attorneys and claimants.

Worked in a team environment to achieve monthly and year-end departmental and company goals.

Follow- up with claims representatives and investigators on status and outcome of subrogation efforts.

Filed arbitration and referred files to attorney for collection of Uninsured and Under- insured claims.

Handled large caseload of Property Damage (PD) and Personal Injury Protection (PIP) claims.

Provided leadership to others less experienced through example and sharing of knowledge and skills set.

Coverage Specialist (1 1/2 years)

Liaison between Claims and Underwriting – troubleshoot and resolve coverage issues.

Communicated coverage issues with agents, insured’s, and auto repair shops.

Communicated with Check Point and Cargo photo inspection companies to resolve coverage issues.

Identified exposures and setup additional perils.

First Reports Coordinator (2 1/2 years)

Customer Service – Processed First Report of auto claims incident via phone and mail.

Coordinated work assignments within department between claims adjusters & underwriters.

Leadership Role – assisted supervisor with delegation of assignments and acting supervisor in her absence.

Assisted the supervisor in many different supervisor reports.

Underwriting Technician II (5 years)

03/1996 – 07/2001 ROBERT PLAN INS. CO. EDISON, NJ

Maintained and monitored daily logs of various department responsibilities.

Customer Service – Responded to policies inquiries from agents and insures.

Liaison with various departments on coverage issues.

Order clue reports, batch checks, key cash acceptance / declinations.

Processed endorsements letters and send missing information correspondence to agents and insures.

Education

09/1985 – 06/1989 High School Diploma

PISCATAWAY HIGH SCHOOL PISCATAWAY, NJ

02/15/2017 – Present

UNOIN COUNTY COLLEGE - LINCS / TLD

CSCMP SCPro Fundamentals Comprehensive Certificate

Comprehensive 320 Hours National Certification Of Supply Program Requiring Passing Of 8 National Exams By Council Of Supply Management Professionals:

Demand Planning, Supply Management, Procurement, Transportation, Warehouse Operations,

Customer Service Operations, Manufacturing & Service Operations and Inventory Management

Professional Insurance License

License type: Producer: Lines of Authority: Property & Casualty

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