Sales Customer Service

Rodrigo O. Astudillo

*** ******** ***** **** ******, CA 93065 805-***-**** *********@*****.***

EDUCATION

California State University, Northridge Northridge, CA

Bachelor of Science in Marketing May 2014

EXPERIENCE

Dole Packaged Foods Westlake Village, CA

Export Sales Coordinator September 2015 - Present

Forecasted and tracked the demand for 118 SKU’s (frozen and dry) exported to Mexico, Central and South America, plus the Caribbean to achieve and surpass the revenue and CDM target

Develop, track and reconcile the annual budget, inclusive of trade spending, promotions and discounts.

Helped launch new products while collaborating with Brand Marketing, Operations, Legal, Quality Assurance, and NP & PD

Lead and reconcile in-country product registrations for all Dole products launched in Latin America, ensuring compliance and regulations are fully satisfied prior to launch across Latin America

Manage the exclusive Latin America broker and up to 19 distributors to grow customer authorizations and product facings, in pursuit of annual case targets and revenue objectives

Receive and process 80-120 orders per month, ensuring all documentation is in place for timely deliveries

Developed and implemented a comprehensive market research plan with in-country partners to identify new products to develop and introduce, along with tactics and touchpoints to enhance and grow Dole brand awareness

Sales Account Representative April 2015 – September 2015

Processed over 200 customer orders per month for foodservice accounts; main accounts included Domino’s Pizza, Dunkin’ Donuts, and US Foods- check requested delivery dates, correct pricing, weight, even layers, inventory issues, etc.

Resolved customer issues- late deliveries, shortages, revisions, documentation requirements

Collaborated with brokers, RSM’s, carriers, and warehouses to make sure orders delivered in a timely manner and without any shortages.

Handled over 30 nonprofit bids per month for schools, hospitals, prisons, department of public works and food banks

Gyu-Kaku Restaurant Canoga Park, CA

Server July 2012 – October 2015

Managed the restaurant on occasions that managers were absent

Promoted seasonal and premium menu items in alignment with corporate strategic plan

Provided outstanding customer service for 20-30 tables and checks per night, approximately 140 unique orders, regularly promoting feature and new items consistent with team plan

Achieved 98% order accuracy by proactively working with the kitchen staff, hosts, bussers, bartenders, and other servers

Posadas Real Estate Group Simi Valley, CA

Marketing Assistant August – November 2014

Scheduled social media posts for the company on Twitter and Facebook

Created sales collateral and printed materials, including newsletters, for clients to advertise and promote upcoming company events

Developed an innovative advertising awareness program, whereby branded Garage Sale signs were proactively printed and distributed to 20 homes, overlaid with grass roots signage within a 5-mile radius.

Croshal Entertainment Group - Agoura Hills, CA

Intern Jan 2014 – May 2014

Scheduled posts on social media networks (Twitter, Facebook, Tumblr, etc.)

Updated the company’s website with promotional posts

Conducted research for their clients’ websites, tour dates, live shows, reviews, songs, etc.

Assisted in media tracking and online reviews of their clients

Skills

Experience in SAP, BOBJ, TPM, and I2.

Proficient in Microsoft Word, PowerPoint, Office, and Excel

Experience in marketing through social media (Twitter, Facebook, Instagram, Tumblr, etc.) and market research

Fluent in Written and Spoken Spanish (Chilean descent)

Contact this candidate