Customer Service Office

Emilio Reyes

Telephone: 602-***-****

Email: ******.*****.**@*****.***

SUMMARY

Diversified experience in customer service and office environment. Excellent written and verbal communication skills. Ability to work in a fast paced environment where there are competing priorities. Comfortable working with a team or by myself. Strong problem solving ability, yielding high quality results.

EXPERIENCE

Intel Present

Operator Technician

Maintain inventory and factory items utilizing bar code scanning

Organize goods and inspect incoming production parts for quality

Daily, Weekly and cycle count preventive maintenance

Maintain production line utilizing computer software programming

Arizona Health Care Cost Containment System (AHCCCS) 2016-2017

Customer Service

Experience providing customer support in busy call center environments for public health insurance

An unwavering commitment to customer service, and resolve complex issues

Manage upset customers, conflicts and challenging situations continually maintaining a professional demeanor and provide outstanding service, exceeding expectations and building long-term integrity

South Mountain Community College, Phoenix, AZ 2010 – 2013

Disability Resources

Supported department operations by maintaining office systems

Managed four staff members

Maintained office services by organizing office operations and procedures, i.e. answer phones, labeling and filling, ordering office supplies

Maintained accurate data bases

Organized various promotional activities and events, direct student campus tours

Handled communication between administrators, faculty, staff, students, and vendors

Provided historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records

Designed and implement office policies, all within FERPA compliance

Micro-semi Scottsdale, AZ 2006 – 2010

Wafer Process Technician

Responsible for troubleshooting processes, utilizing company specifications

Rewriting process and revising specs

Increased productivity by utilizing equipment, flow charts, and delegating to staff

Microchip Tempe and Chandler, AZ 1999 – 2006

Wafer Process Technician

Received incoming products and processed for production

Packed and boxed products for shipping

Notified engineering of any process malfunctions.

Met and exceeded yields through careful and innovative processes

Motorola Phoenix, AZ 1991 – 1999

Team Lead/Wafer Process Technician

Received incoming products and processed for production

Packed and boxed products for shipping

Responsible for back grind, photo resist, diffusion, ion implant, metals and etc.

Consistently reduced cycle time

EDUCATION

Arizona State University, Phoenix, AZ

Mass Communications and Journalism, Bachelor Degree

In progress

South Mountain Community College

Associates in Arts and General Studies

2012

ADDITIONAL SKILLS

Hazardous Communication Certification

Hazardous Materials Certification

Clean Room Protocol 1000-1ppsi

ISO 9000-9002 Certification

OSHA Certification

Inventory Control

Bar Code Tracking/Inventory

Forklift Operation Certification

Facilitate Manager/Team Meetings

Six Sigma

Meat Cutter Certification

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