Desktop Support Specialist

Keith Quaccoo *** Lenox Road, Brooklyn, New York. 11203

Email: ***********@*****.*** Cell Phone No. 917-***-****

TECHNICAL SKILLS

Windows 98/NT/2000/XP/7,10, Novell Netware 5.1, Visual Basics 6.0, A+, N+, Linux/Unix 7.0, TCP/IP Protocol,

Active Directory, DNS, DHCP, WINS, RRAS, JavaScript, Cisco Routers, Microsoft Security Design, Internet Applications

Professional Experience

Rite Hire LLC, New York, N.Y. 07/16-present

Hardware and End User Support Specialist

Performing hardware support for a major client including desktop, laptop, and A3 support

for end users. Also resolving network and standalone printing issues, polycom telephone

issues, and other applications support services. All support for users are done in person.

The Bachrach Group Ltd. New York, N.Y. 08/16– 10/16

Computer and Telephone Support Specialist - Contractual

Perform troubleshooting tasks on Windows 7 Operating systems and online applications

Installed, configured, and troubleshoot Polycom phones to the computers for users on

the company’s network system.

Robert Half Technology, Inc., New York, NY 10/15- present

Computer Support Specialist

Perform troubleshooting tasks on Windows 7 and 10 Operating systems and adding and removing user profiles from the database.

Installation of internet and patch cables for various configurations onto different networks.

Independent Contractor, Brooklyn, NY 09/13 – 10/15

Helpdesk Specialist

Installed Windows 7 and 8.1 operating systems onto new computers and reimaged older computers

Installed Adobe Professional, Norton 360, and McAfee Antivirus programs and updated previously installed Java onto computers

Installed Microsoft Office 2010 and other software applications and programs onto computers and provided troubleshooting services

Upgraded Windows Vista operating systems to Windows 7 having saved work on DVDs, backups

drives, and flash drives

Performed various troubleshooting tasks on standalone computers and printers

School Professional Temp Positions, Inc., New York, NY 09/11 – 08/13

Helpdesk Technician - NYC Dept. of Education

Performed troubleshooting on Microsoft Windows XP, Windows 7, and 10 Operating Systems

Installed Microsoft Office 2007 and 2010 programs and Web based applications

Configured Outlook Client Server for email usage and created folders within the user email profile

so that space could be freed up for use in the Inbox

Supported roll out theme on Windows 7 computer systems onto LAN networks ensuring all ports

are live and IP addresses were accurate

Worked with a team of other technicians on reimaging hard drives for corrupted and new computers, removing old users, and joining new users to an existing network.

U.S. Department of Commerce, New York, NY 04/09 – 08/09

Field Associate - Temporary

Worked with the Census Bureau as a Field Representative conducting interviews for the

National Census

EDUCATION

New York Institute of Technology

Completed 128 credits toward a B.S. Degree in Computer Science

TCI the College for Technology, New York, NY 09/00 – 12/01

Associate Degree in Computer Networking.

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