Information Technology Computer Operator

KHALED AHMED

***- ** ******* ******

Toronto ON M4S 2J8

Phone: 416-***-****

E-mail: ********@*****.***

Objective

To obtain a position as an IT Computer Operator

Highlights of Qualifications

Extensive experience installing and operating a variety of operating systems

Self-directed, confident professional with effective troubleshooting, customer relations and leadership skills

In-depth knowledge and exposure in IT operation; handle complex tasks with efficiency and ease

Familiar with security administration and users

Ability to determine the nature of computer hardware and systems software problems, and to communicate technical guidance and information to users

Well-developed interpersonal and organizational skills to work effectively within teams and independently

Technical Skills

Operating Systems: AS/400 & ISERIES, UNIX, OSD DB operating system, Windows XP, SARs system

Application Software: MS Office (Word, Excel, PowerPoint), Money Laundering

Hardware: System maintenance

Technical Strengths: Banking Sector/Information Technology

Database: ORACLE, SQL Server, DB2 - Maintain

Knowledge of Windows XP/VISTA/2000

Professional Experience

IT Computer Operator and Systems Controller

Scotia Bank Toronto 2012- Present

Monitored multiple computers, peripherals and networks to ensure accuracy and quality of operational work

Operated AS/400 & ISERIES and mainframe, OPICS, TI performed system

Trained staff in the effective and timely operation of various computer systems and peripheral equipment

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Working 24/7 environment and shift structure

IT Computer Operator and Systems Controller

Al Ahli Bank Kuwait 1999-2012

Responsible for back-up, restore and maintenance of data posted on the different government ministries and companies in the system

Monitored application packages (Cards, ATM, Telebanking) to ensure smooth operations

Provided support and solved problems in a timely and professional manner

Responsible for scheduling and re-scheduling staff shift and rotation

Education

Computer Science and Accounting in Commercial Technical

The Commercial Technical and Management Institute (1989– 1991)

1.Anti –Money Laundering (2013)

2.Information Security and Privacy (2013)

3.Accessibility for Customers and Employees with Disabilities

4.Comp A+

References Available Upon Request

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