Senior Consultant - Strategy

SUMMARY

Eleven years of consulting experience including three years of strategy consulting and eight years of IT consulting. Roles included project management and business analysis within the retail, financial services, healthcare, pharmaceutical, and telecom/cable industry segments. Led projects with budgets up to $1.5M and managed teams of 13 resources in USA and offshore. Participated in numerous client proposals, white papers, and business development efforts. Completed full-time MBA with Distinction from Stephen M Ross School of Business, University of Michigan in 2014. GMAT 740 (97th percentile).

PROFESSIONAL EXPERIENCE

Senior Consultant - Strategy, Ernst & Young (Chicago, IL) Aug 2014 – Present

Participated in 15+ proposals, and 2 new solutions offering developments. Received 8 Bravo awards for projects since joining the firm. Involved in engagement growth via new business opportunities.

Bayer. Analyzed current org structure of the Commercial organization with specific focus on HR data to find opportunities for rationalization for various areas like Hem/Onc, WHC, CardioPulmo, etc.

Comcast. Led the retail store workstream for transformation of the cable company to enter the mobile phone business. Developing project plans to track progress of store activities for ten states, involving multiple stakeholder groups like Facilities, IT, Security, Merchandising, etc.

Optum. Developed features and user stories for upgrade of Salesforce based application used by client for member management. Helped client think through future state features of application, developed process models, and helped IT staff understand and quantify user stories.

United Healthcare. Developed business case and benefit model for replacement of existing transaction management tool with new product. Quantified time savings by conducting activity observations with line staff to arrive at future state resources needed post adoption of new tool, and advised client to determine most important future state system requirements.

Avis-Budget. Developed operating model for client’s legal group. Used tools like heat maps, task stratification, etc to create current state baseline, and used stakeholder interviews and workshops to build the new operating model highlighting savings by bringing outside counsel spend in-house.

Defense Health Agency. Led development of custom workforce model to help client estimate correct internal manpower needed for executing healthcare contracts in FY16. Allowed client to defend manpower estimates during budgeting without manpower cuts, and estimate overtime percentage, fixed/variable overheads.

MBA Intern Channel Sales (SMB), Google Inc. (Mountain View, CA) May 2013 – Aug 2013

Identified market sizing of $1.8B for online advertising revenues for new sectors, leading to senior management approving marketing plan for entering them.

Analyzed revenue data and determined penetration of sectors by Google Adwords partners, identified effort/return mismatches and pitched for focused targeting.

Conducted training for Google agency partners to educate on market sizes, growth, search trends, and competitor moves, enabling faster ROI for advertisers. Awarded Peer Bonus for this effort.

MBA Multi-disciplinary Action Project (MAP) Intern, US Cellular (Chicago, IL) Mar 2013 – Apr 2013

Created entry strategy for apps in meals and education, employing industry analysis, growth factors, risk identification, and NPV models to identify a $6M opportunity.

Competitor analysis and revenue sensitivity analysis, to shortlist two candidates for partnership/acquisition targets, to minimize project risk and ensure quicker penetration.

Project Advisor, CVS Caremark (Chicago, IL) Dec 2008 – Aug 2012

Program Manager, Enterprise Project Management Office Mar 2012 to Aug 2012

Managed IT projects to allow Caremark to support Aetna, including managing offshore vendors.

Rolled out 9 projects in 6 months with budgets up to $200K budget, and managed.

Portfolio Advisor, Pharmacy Benefits Management IT Shared Services PMO Feb 2011 to Mar 2012

Annual planning for $385mn Caremark IT; decide on projects, budgets, & schedules for next FY.

Budget & schedule tracking of projects and business requests.

Monthly forecasting and Trends analysis reporting.

Portfolio Advisor, Adjudication Program Management Group Dec 2008 to Jan 2011

Metrics and reporting for the $85mn Adjudication portfolio for actuals and budget reconcilement.

Annual planning to decide on projects for next FY; setup budgets and schedules.

Resource balancing of projects based on resource type and skill level.

Project Manager, Resources Global Professionals (Phoenix, AZ) Jun 2008 – Dec 2008

Managed multiple concurrent software development projects for corporate department of Health & Safety, Environment, Tax, and Legal departments using SDLC methodologies. Projects involve both custom software development using Waterfall SDLC approach and implementing COTS products.

Project Manager, Comsys (Phoenix, AZ) Sep 2007 – Mar 2008

Led team of business analysts on requirements gathering exercise on a project to introduce handheld POS device for making in-flight sales, by implementing application designed by external vendor. Solution replaced use of cash and paper forms by flight attendants.

Led onsite and offshore technical resources and business analyst to revamp the Employee Travel Center (ETC) portal used by US Airways employees for booking non-revenue seats for family and guests. Used the Waterfall SDLC approach on the project.

Assistant Manager Business, Cognizant Technology Solutions Jan 2007 – Sep 2007

Senior Business Analyst, Cognizant Technology Solutions Jun 2001 – Dec 2006

Business Analyst, American Express (Phoenix, AZ) Mar 2005 – Sep 2007

Led developers, BA, & QA resources (onsite and offshore India based) to create internet based application using SDLC and Method1 methodologies allowing Amex card members to enroll and link into frequent flyer/frequent guest programs, and book flight seats/hotel rooms using American Express reward points or partners’ loyalty points.

Managed setup of host-to-host partners for Loyalty programs of American Express, allowing its card members to enroll, link and transfer rewards points to their account with partner.

Testing Lead, RadioShack (Phoenix, AZ) Dec 2004 – Mar 2005

Managed onsite activities for unit and integration testing for migrating RadioShack’s new acquisition (SC Kiosk) IT systems from Phoenix, AZ to RadioShack’s headquarters.

Business Analyst, Eli Lilly & Company (Indianapolis, IN) Oct 2003 – Dec 2004

Analysis and project co-ordination role in development of internet based application for Eli Lilly, enabling its sales reps to manage Healthcare Professionals (HCP) profiles online and thus have better control over commissions by reducing ad-hoc doctor-to-territory alignment changes.

Business Analyst, Brinker International (Dallas, TX / Kolkata, India) Jun 2001 – Oct 2003

Worked on several projects as business analyst to make enhancements to Brinker’s Point Of Sale (POS) applications to handle new business needs. Led project for re-categorization of the Intranet content of Brinker’s Intranet to enable it to effectively deliver critical content to its varied groups of users in corporate office and restaurants.

Business Analyst, Experian Database Solutions (Costa Mesa, CA) Nov 2002 – Apr 2003

Led business requirement gathering sessions for integrating several clients of Experian into its campaign management solutions.

Consultant, DCM Data Systems Limited (New Delhi, India) Dec 1997 – Aug 1998

High Level and Detailed Design of applications and Windows NT device drivers.

Development, Quality control and Testing (white box and black box testing both).

Website Designer, Consulting Engineers Corp Limited (New Delhi, India) Aug 1997 – Sep 1997

Development and maintenance of the Internet website of the company.

EDUCATION:

MBA, Stephen M Ross School of Business, University of Michigan, Ann Arbor, MI Sep 2012 to Jun 2014

Post Graduate Diploma in Business Management, XLRI Jamshedpur, India Jul 1999 to Mar 2001

Bachelors in Computer Engineering, MJP Rohilkhand University, India Aug 1993 to Jun 1997

Project Management Professional (PMP), Project Management Institute (PMI) Active till Dec 2019

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