Customer Service Data Entry

Paul D. Gouin

*** ******** ****** *****: *********@*******.***

Washington, PA 15301 Home: 724-***-****

QUALIFICATIONS SUMMARY

ACCOUNTING

* ***** ** ******** ********** 5 Years of Accounts Payable

5 Years of General Ledger Bookkeeping

Research Accounts Receivable for Late Claims

OFFICE

Guided 4 – Person office Operated printers, copies, fax machines

MS Created Word Documents Created Excel Documents for better graphics

Created an Access Database to track inventory SAP Software

Customer Service

COMPUTER

Programmer Analyst Modified Accounting Package

Made Bank positive pay reports Documentation and Filing

Computer Programming & Maintenance Installation Computer Drivers

Updated Windows Operating System Tier I Support

EDUCATION

Penn Commercial Business and Technical School, Washington, PA 2004-2005

Degree: Associate with a major in Medical Assistant

Computer Systems Institute, Pittsburgh, PA 1980-1980

Degree: Certificate

The Pennsylvania State University, University Park, PA 1975-1979

Degree: Bachelor of Science with a major in Liberal Arts - Psychology

PROFESSIONAL EXPERIENCE

Automation Research DBA Data Verify, Pittsburgh, PA 2013-2017

Title: 4506T/SSA-89 Specialist

Setup Agent

1.Created logins for banks to look at Credit Bureau of Columbus credit reports

Data Entry

1.Requests to IRS for tax information (with 4506t forms)

2.Requests to SSA for income information (with SSA-89 forms)

NCO Financial Systems Inc., Canonsburg, PA - (Call center contractor for TXU Energy) 2011-2012

Title: Customer Care Representative

Call Center Representative

1.Repeated customers

Data entry in SAP System

The Washington Hospital, Washington, PA 2006-2011

Title: Nursing Assistant / Network Technician

Care of Patients in the Critical Care Unit

Tier I Support for Nursing Stations

Maintain and Supply Network Printers

Dynamet, Inc., Washington, PA - (An international/domestic supplier of titanium alloys) 1986 2003

Title: Programmer Analyst

Assisted in conversion manual inventory system to computerized systems.

Wrote programs in Progress and COBOL

Repaired and configured computer hardware and workstations

Assisted A/R, A/P, and G/L

Made MS Word, MS Excel, MS Access Documents

Camalloy, Inc., Washington, PA - (Privately held stainless steel distributor.) 1981 -1983

Title: Computer Programmer

Converted IT department from punched cards to PC's.

Wrote programs in COBOL and RPG.

Worked as office manager

CERTIFICATIONS

CPR, Microsoft Certified Professional (MCP), CompTIA A+

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