Medical Customer Service
Resume:
Vicky K. Nguyen
** ****** ******, ********* ** **184
(781) 428 - 1819
********@*****.***
Summary:
Doctor of Pharmacy graduate in 2014 with previous experience as a trained community pharmacist in a large retail chain. This candidate contains comprehensive experience managing daily operations, collaborating with pharmacy teams and medical staffs, and ensuring optimal levels of patient service and support. This candidate is passionate about continuing education and learning and has positive ethics when it comes to collaborating with others while accomplishing leadership roles when needed. This candidate is knowledgeable in pharmacology and medication therapy.
Skills:
Pharmacy and clinical pharmacology
Knowledgeable in GCP compliance and development regulations
Knowledgeable in drug safety and pharmacovigilance
Knowledgeable in drug development and clinical trials regulations
Extensive medical terminology knowledge
Analyzing primary literature and research
Strong clinical knowledge background
Clinical research and data
Excellent oral and written communication skills
Medication therapy management and reconciliation
Expert understanding of Medicare and Medicaid processes
Strong background in FDA drug safety guidelines
Exceptional patient care and interaction
HIPAA
Inventory management
Patient counseling expert
Drug utilization review
Immunizer
Experience:
Pharmacist, RXM
Walgreens Pharmacy (05/2015 - 09/2016)
Conducted all duties of a pharmacist staff member
Medication review, dispensing and counseling
Managed files and pharmacy record
Assisted in hiring and staff training
Conducted disciplinary actions as appropriate
Participated in weekly meetings with management to ensure proper pharmacy tasks
Pharmacy Grad Intern / Pharmacist
Walgreens Pharmacy (03/2014 - 05/2015)
Filled and dispensed medications as appropriate
Counseled patients on drug therapy management and OTC recommendations
Handled and recorded controlled inventory
Conducted MTMs, Mirixa and patient's medication reconciliation
Made recommendations and interventions with medical team as appropriate
Pharmacy Intern
New England Sinai Hospital (02/2014 - 03/2014)
Participated in daily rounds with interdisciplinary team
Reviewed patient's medication therapy and records
Verified prescription data entry for new admission
Monitor daily labs and recommended interventions
Participated in team meetings and grand rounds
Pyxis and IV room exposure
Pharmacy Intern
VA Boston HealthCare (01/2014 - 02/2014)
Reviewed and analyzed patient's medical records
Developed and implemented pharmaceutical care plans
Conducted patient's medication reconciliation
Recommended pharmacological intervention
Monitored drug therapy, adverse effects and adherence
Educated patients as needed
Facilitated medication review
Researched and provided priimary literture
Preform TA duties dor PA lab faciliation
Pharmacy Intern
Rite Aid Pharmacy (06/2013 - 07/2013)
Actively involved in providing upmost customer service
Reconstituted powder medications into suspensions
Assisted in inventory and controlled substance records
Contributed to CMRS, MTMs, and POC consultations
Filled and dispensed medications as appropriate
Provided prescription and OTC counseling and providing recommendations as appropiate
Conducted daily call interventions to MDs
Pharmacy Intern
Mass General Hospital (09/2013 - 10/2013)
Recommended appropriate recommendations
Preformed medication recommendations
Participated in daily rounds with interdisciplinary team
Answered and provided primary literature for DIs
Education:
MCPHS University 2014
Doctor of Pharmacy, PharmD
APhA Immunizer
CRP Certified
Activities and Honors:
Delta Psi Sigma Sorority (treasurer, rush chair, Big Sister mentoring Little Sisters)
President of Asian Student Association
Member of AphA
Volunteer Experience:
Volunteer (Medical)
FV Saigon Clinic, Vietnam (02/2017 – 8/2017)
Recommended appropriate recommendations to medical staff
Reviewed and translated primary literature for patient therapy
Researched and reviewed primary literature for medical staff
Counseled patients in regards to drug therapy
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