RHIT

JAUTHENIA WILLIAMS

**** **** ****** *********, *****, WA 98503 (C) 360-***-**** *****************@*****.***

professional summary

Responsible and mature Lead Supervisor who thrives in fast-paced environments. Enjoys working as part of a

team to achieve sales goals. Talented Sales Associate effective at multi-tasking and maintaining a friendly

attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while

consistently achieving individual sales goals. Reliable Lead Supervisor with a record of successfully

contributing to team goals. Inventory management and merchandising experience.

skills

Excellent problem solver Close attention to detail

Office support (phones, faxing, filing) Adept multi-tasker

Medical terminology Resourceful and reliable worker

HCPCS Coding Guidelines Office management professional

Composed and professional demeanor ICD-10 (International Classification of Disease

Systems)

work history

Lead Supervisor Apr 2008 - Current

Walmart Supercenter 1401 Galaxy Drive Northeast, Lacey, WA Lacey, WA

Greet customers entering the store to ascertain what each customer wanted or needed.

Describe product to customers and accurately explained details and care of merchandise.

Politely assist customers in person and via telephone.

Communicates with vendors regarding back order availability, future inventory and special orders.

Provided an elevated customer experience to generate a loyal clientele.

Recommends, selects and help locate and obtain out-of-stock product based on customer requests.

Investigate and resolve customer inquiries and complaints in a timely and empathetic manner.

Ensures superior customer experience by addressing customer concerns, demonstrating empathy and

resolving problems on the spot.

Manages wide variety of customer service and administrative tasks to resolve customer issues quickly

and efficiently.

Executes in-season pricing strategies, including promotions and markdowns to reach financial targets of

Number.

Maintains cleanliness and presentation of stock room and production floor.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Help drive sales goals and achieve monthly quotas.

Jun 2005

Tacoma

Ask open-ended questions to assess customer needs.

Participates in physical inventory counts every daily.

Recommends alternative items if product was out of stock.

Patient Services Associate, Medical Records Clerk, Claims Processor, Transcriptionist

Anthem Blue Cross Blue Shield Columbus, GA Jan 2000 -

Precisely completed appropriate claims paperwork, documentation and system entry.

Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and

knowledge.

Assigned appropriate medical codes with a 98 percent accuracy rate.

Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.

Resourcefully used various coding books, procedure manuals and on-line encoders.

Actively maintained current working knowledge of CPT and ICD-9 coding principles, government

regulation, protocols and third party requirements regarding billing.

education

Associate of Applied Science: Health Information Technology

Tacoma Community College

certifications

RHIT

2017, WA

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