Microsoft Office Customer Service

ROWELLA S. ESCALA

**B* BLOCK * LOT * PILOT

COMMONWEALTH QUEZON CITY

CONTACT NO. 091********/095********

E-MAIL ADDRESS: ***************@*****.***

OBJECTIVE:

Seeking for a position that will utilize my qualities, skills and knowledge for both personal and professional growth.

PERSONAL PROFILE

Sex : FEMALE

Age : 23

Civil Status : SINGLE

Height : 4’10

Weight : 38 kgs.

Date of Birth : March 2, 1994

Religion : Catholic

Nationality : Filipino

Father’s Name : Wilfredo S. Escala

Mother’s Name : Rosario D. Escala

EDUCATIONAL BACKGROUND

COLLEGE

School : Colegio San Agustin-Bacolod

Course : Bachelor of Science in Accounting Technology

Year : 2011-2015

HIGH SCHOOL

School : Holy Infant Academy

Year Graduated : 2007-2011

ELEMENTARY

School : Tiglawigan Elementary School

Year Graduated : 2001-2007

KEY QUALIFICATIONS

Computer literate (Microsoft Office Word, Excel, and PowerPoint)

Good Organization and Communication Skills

Passionate and reliable on my work

Honest and trustworthy

Able to do multi-task

Fast learner and knows how to navigate with tools easily

Familiar with ICOMS, CSR and CoA tools

EXPERIENCE

Ellese Skin Care August 26, 2017-Present

Parttime Encoder

Enters data or information in the computer.

Updating product information.

Answer inquiries.

Filing documents.

Teletech Novaliches August 21, 2017- October 14, 2017

Customer Service Representative

Assist customers on Sales and Services

Provide information with regards to their concerns or issues

Negotiate and help resolve their issues

Billing and basic troubleshoot

CONVERGYS-BACOLOD October 12, 2015-July 17, 2016

Customer Associate Representative

Manage order entry and ensure it effectively.

Payment transaction.

Handle issues of customers related to orders, corrections, payments and information with services and billings.

Assist customers or representatives with their day to day other requests.

REFERENCE

Josie P. Del Rosario

Ellese Skin Care Manager

+639*********

Elisa Encinares

Teletech Customer Sales Representative

092*-***-****

Reneboy M. Segador

Power Systems Sales engineer

092********

Contact this candidate