Insurance Commercial Lines Account Manager

Patricia Goehring

Phone: 310-***-****

** *. ***** ******, #*,

E-mail: *********@***.***

Pasadena, CA 91106

Seeking employment as a Commercial Property/Casualty Account Manager with a broker handling middle market accounts. I have a broad range of capabilities that allow me to adapt to small business and niche markets as well as some larger risks.

ACCOMPLISHMENTS:

Increased book of business by 35% by identifying, and advising Clients regarding, Gaps in Coverage as well as Upselling / Cross-selling Coverages

Created cost-effective solutions to handle exposures for clients – resulting in 95% Client Retention -- Thinking outside the box / Problem Solving

Restructured coverages for several accounts to more adequately reflect their types of risks and to lower costs, thereby reducing agency E&O exposure

Managed / Supervised technical assistants at two prior agencies

EMPLOYMENT HISTORY:

08/2007 – 04/2017

Hendricks-Hodgkiss Co., Commercial Account Manager

EXPERIENCE:

Substantial Marketing of New & Renewal Business, Negotiate with Underwriters, New & Renewal Business Proposals, Certificates, Billing, Resolve Billing Issues, Review Policies

Attended Coverage / Renewal Meetings in the Field

Work Independently as well as closely with Producers

COMPUTER SKILLS:

AMS Agency Management System; Outlook; Word; Some Excel; Carrier Online Rating Systems

EDUCATION:

03/2009 – 12/2013 Master’s Degree Program - Antioch University - Graduated December 2013

Psychology Major - Concentrations in Trauma and Child Studies

10/2005 - 06/2008

Bachelor’s Degree Program – Antioch University – Graduated June 2008

Double Major in Psychology and Creative Writing

02/2004 – 09/2005

Associate in Arts -- Pierce Community College, Los Angeles – Graduated Sept. 2005

AA Degree, General Studies; Certificate in Anthropology

Licensed Property/Casualty Agent – License Current to 11/2018

MEMBERSHIPS & OUTSIDE ACTIVITIES:

Child Advocacy - National Association to Protect Children aka PROTECT.org.; UCLA Writers Program; Mystery Writers of America

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