Technical Support Professional Experience
Resume:
ZEBA AFREEN
****.******@*****.***
Qualification
MCA with 60% from Indira Gandhi National Open University (IGNOU).
PGDCA with 58% from Indira Gandhi National Open University (IGNOU).
BCA with 76% (with distinction) from Ranchi University, Jharkhand, Ranchi, India.
ISC (12th) with 69% from ADLS Sunshine School recognized by CISCE.
ICSE (10th) with 68% from Kerala Public School recognized by CISCE.
Personal Strength
Sincere, hardworking, capable of taking independent decision and handling critical situations, self-motivated, quick learner, enthusiastic, ability to work independently or as a team. Most of all always consider myself great assets for the company I work with, which always gives me driving force and enable me to be responsible enough towards my company, my customers and my associates.
Career Objective
Obtaining a challenging and demanding job in a customer-oriented company where my technical & analytical skills, experience, dedication and sense of responsibility would be applied for the betterment of the organization and to get myself exposed to the competitive and challenging work environment and to further enhance my knowledge and skill.
Professional Experience
GLOBUS LABS, Jamshedpur, INDIA
Designation: IT Administrator
Duration: 1st of July 2008 to 31st of March 2012
Work Profile:
Troubleshooting the network related problem.
Troubleshooting and maintenance of PCs Fault finding and troubleshooting of monitor, SMPS, Mother Board.
Perform installation,configuration,migration,upgrading and
Maintenance of desktop PC/Server, Software and related peripherals.
Software installation such as MS-Office, Acrobat Reader, mail client etc. Also installation of antivirus on desktop and remove virus.
Configuration of Printer, Modem, Scanner.
Troubleshooting on remote computer (Team viewer).
Creating User Credentials in the application.
Taking backup in external hard disc on daily bases.
Managing Local Area Network & related problems.
Sending feedback through SMS or E-mail to the seniors on daily bases.
Provided functional and technical support, troubleshooting and diagnosing hardware and software problem, including desktop,
Laptop, LAN, and remote system.
Deploy and configuring PCs, Workstation and Laptops.
Operating System Installation of Window XP/VISTA and Windows7.
Job Responsibilities:
Implementing and configuring the corporate LAN/WAN environment.
Hardware and Microsoft support for the Client machine.
Installation and configuration of network Printers.
Outlook configuration and support.
SOFTWARE PROFECIENCY
Operating Systems : Windows 95 /98 /2000 /XP/VISTA/Win 7/Win 8
LAN Technologies : Windows NT/2000, File Servers, Patching up, Backup/
Restoration, Security/ Antivirus Solutions, DNS, DHCP, Domain creation and management, group policy and user rights management.
Languages : C, C++, JAVA, HTML, XHTML.
Project Management Tools : MS Office, Visio, Power Point.
PERSONAL PROFILE
Name : Zeba Afreen
Visa Status : Husband sponsored visa
Husband’s Name : Danish Iqubal
Date of Birth : 19-04-1985
Sex : Female
Religion : Islam
Nationality : Indian
Language Known : English, Hindi, Urdu.
Marital Status : Married
QID No. : 285********
Passport No. : Z3049673
Place of Issue : Ranchi
Date of Issue : 13/11/2014
Date of Expiry : 12/11/2024
DECLARATION
I hereby declare that all the information furnished above is true and genuine to the best of my knowledge and belief. I hope you will consider my C.V. and my abilities.
Zeba Afreen
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