Skilled leader

Michael A. Hasenfang *********@*******.***

http://www.linkedin.com/in/hasenfang

**** *. ******** **********, ******* 46304 219-***-****

An experienced leader with the ability to initiate/manage cross-functional teams and multi-disciplinary projects seeking a position to utilize over 20 years of directing the planning, design, deployment and integration of secure high-availability network infrastructure, storage, virtualization, Web and database services. I am passionate about leading teams into victory. Ethical, resourceful, highly respected, and often selected as first IT point of contact for major customers. Exemplifies a can do, competitive attitude.

EMPLOYMENT HISTORY

2017 – Current

Bosch – Software Innovations

IT Operations Manager of North America

oSet objectives, KPIs and oversee detailed planning and results for IT Operations

oProvide leadership to the local data center support team with a broad set of responsibilities; manage tactical and strategic activities with focusing on continuous improvement.

oResponsible for the stable and efficient management of day-to-day operation services outlined in client contracts and agreements which includes, system administration, monitoring, incident resolution, change control management, security and compliance, capacity/scalability process planning and disaster recovery.

oImplementation of operations support deployment plan by defining how support is best provided within the Service-Level Agreements, such as determining different types and tiers of support or how best to map/route defect reporting & enhancement escalation paths.

oManage the scope of external systems support which includes outlining team composition as well as acting as liaison to both key vendors (software, systems, and tools and platforms) and service contractors.

oResponsible for efficient and service-oriented client relations to provide support, consulting and training of high quality to our customers.

oCreate, maintain and communicate client processes, documentation, systems information and audit log.

oSecure management of operations on multiple cloud platforms (AWS, Azure, BlueMix, BICS, etc.).

oManaging the domestic and global growth of the client operations team. Manage and contribute to the design, implementation and administration of multiple data centers.

oDevelop and establish Cloud infrastructure (public, private and hybrid).

oManage IT vendors, consulting partners, and service providers

oManage development, implementation, and maintenance of business application systems. Planned and implemented overall network goals/SLAs.

oResponsible for development and implementation of day-to-day tasks related to service level tracking, customer satisfaction improvement, process improvement, perform data center tours and budgetary controls. Consistent with this focus the individual will track operational metrics to provide senior management oversight and control for both snapshot data and long-term trend analysis.

oOversee all related project execution, capacity planning and system configuration functions.

oResponsible for timely execution of data center services such as remote hands, internal and external customer projects and service requests for National and International datacenters

oEnsure consistent risk management, change management, monitoring, and incident response in the data center(s).

oResponsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives

2012 – 2017

Sentinel Technologies

Supervisor of Support Services, Data Center and Cloud

oProvide leadership to the local data center support team with a broad set of responsibilities; manage tactical and strategic activities with focusing on continuous improvement.

oManage and contribute to the design, implementation and administration of multiple data centers.

oDevelop and establish Cloud infrastructure (public, private and hybrid).

oDesign and implement cloud technologies: (BaaS, IaaS, DRaaS, Cloud Computing, Cloud Managed Wireless products, etc)

oManage development, implementation, and maintenance of business application systems. Planned and implemented overall network goals/SLAs.

oResponsible for development and implementation of day-to-day tasks related to service level tracking, customer satisfaction improvement, process improvement, perform data center tours and budgetary controls. Consistent with this focus the individual will track operational metrics to provide senior management oversight and control for both snapshot data and long-term trend analysis.

oProject Management and solutions architect for new projects. Upgraded legacy security hardware/software, carried out disaster recovery and continuity planning.

oOversee all related project execution, capacity planning and system configuration functions.

oCloud Orchestration with use of UCS-Director, vCloud Director and System Center Orchestrator

oPlanning, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003/2008/2012 Active Directory environments

oProvided all design, architecture, and support for Virtual Environments: Vmware (4.0/4.1/5.0/5.1/5.5,6.0), Windows 2012 Hyper-V, Citrix XenApp/XenDesktop, VMware View

oPerform management, design, implementation, and support for SAN systems (NetApp, IBM, EMC, VCE vBlock, Scale IO)

oResponsible for timely execution of data center services such as remote hands, internal and external customer projects and service requests for National and International datacenters

oEnsure consistent risk management, change management, monitoring, and incident response in the data center(s).

oResponsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.

oProvided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.

oHands-on experience of installing, configuring and supporting Cisco UCS products

oPrioritize incidents and change requests based on defined criteria and service level agreements and effectively communicate with the customer on incident status

2008 – 2012

Nipsco

Critical Infrastructure Protection Systems Engineer II

oManage and contribute to the design, implementation and administration of multiple data centers.

oProvided all design, architecture, and support for Active Directory, VMware and backup technologies.

oProject Management and solutions architect for new projects

oOversee all related project execution, capacity planning and system configuration functions.

oPlanning, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003/2008 Active Directory environment

oExtensive knowledge and experience with Windows 2003/2008 Active Directory environment including re-design of AD infrastructure.

oManage Microsoft Clusters (NLB, Active/Passive Fail over), SQL 2005/2008, File Servers, etc.

oProvided all design, architecture, and support for VMWare environment

oVMWare ESX 3.5 and VSphere server 4.0/4.1/5.0/5.1, implementation, design and management. Implement Full VMware infrastructure, including DRS and HA clusters

oMaintain and support operations for all CIP, PCI and SOX compliant systems.

oPerform management, design, implementation, and support for SAN systems (NetApp, IBM)

oSystem security, hardening of systems, documentation on all systems

oFiber/Fabric switch management

oCitrix Xen Server management

oCitrix Xendesktop management

oResponsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.

oProvided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.

oDefine and initiate projects, manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of multiple projects.

2007 – 2008

Dura-Tech Enterprises

Sr. Network Engineer/Consultant

oManage and contribute to the design, implementation and administration of multiple educational networks

oProvided all design, architecture, and level four support for Active Directory

oProject Manage and solutions architect for new projects

oProvide ongoing maintenance, configuration, design, and implementation of the network infrastructure.

oOversee all related project execution, capacity planning and system configuration functions.

oTroubleshoot and analyze LAN/WAN connectivity problems, including DHCP, TCP/IP, DNS

oProvide ongoing maintenance, configuration, design, and implementation of the network infrastructure.

oEvaluation of new network technologies, management, and analytical tools.

oMaintain and support operations for all Internet/Intranet/Extranet connectivity linking clients and co-location hosting sites.

oLeading in major platform migrations, IOS upgrades, load balancer maintenance, and firewall updates/changes.

oEvaluation of new network technologies, management, and analytical tools.

oPreparation of new network technology strategies and implementation recommendations.

1997 – 2007

Metra-Metropolitan Rail

Network Engineer

oTechnical support for end users and for information systems programmer application activities.

oInstall and maintain server along with microcomputer and LAN hardware and software.

oDesigned and implemented VMWare solution on Dell Server platform for server consolidation

oProvided all design, architecture, and level four support for VMWare environment

oProject Management and solutions architect for VMWare

oTwo years of hands on experience with VMWare ESX server, implementation, design and management.

oPerform role of support person for troubleshooting and resolve LAN hardware and application problems.

oDevelop new concepts on upgrades and performance enhancements for microcomputer and LAN.

oInstallation and support of DOS, OS/2, Windows NT/2000/XP/2003, UNIX, Linux

oInstallation and deployment of Cisco network switches and routers

oWork independently on projects; managed and performed all aspects of project including design, implementation and documentation

oInteract with user community and hardware/software vendors

oNetwork backup/recovery systems

oPerform management, implementation, and support for SAN systems

Education

DePaul University, Chicago IL

Working toward Masters of Science – IT Project Management

DePaul University, Chicago IL

Bachelors Degree – Information Technology

Golden Key International Honour Society

oVMware Certified Professional 6 – Data Center Virtualization (VCP6-DCV)

oCisco - Certified Network Associate – Data Center (CCNA)

oCisco - Unified Computing Technology Field Engineer Representative

oCisco - Certified Meraki Networking Associate (CMNA)

oNetApp - Certified Data Administrator, Clustered Data OnTap (NCDA)

oNetApp - Certified Data Administrator, Data OnTap 7-Mode (NCDA)

oNetApp - Accredited Hardware Support Engineer (AHSE)

oNetApp - Clustered Data ONTAP 8.3 Support Engineer Specialist

oNimble - Storage Administrator – NTS-2001-I

oCitrix - Certified Administrator (CCA for Citrix XenDesktop)

oSANS - GIAC Certified Incident Handler (GCIH)

oCompTIA - A+ Certified

oWindows NT 4.0 Microsoft Certified Systems Engineer (MCSE) – 1999

oWindow NT Microsoft Certified Professional plus Internet (MCP+I) – 1999

oAlvarion Certified: Alvarion Wireless Network Engineer (Broadband Wireless Access – BreezeAccess VL)

oAlvarion Certified: Alvarion System Specialist (CASS BA-VL/BN-B)

oAlvarion Certified: Certified Teacher

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