Customer Service/Receptionist/Multi task and attention to details
Resume:
ifer es
Fereej Bin Omran Doha Qatar
Mobile No. +974**-******
E-mail address: jeng2xflores@gmail'com
ACADEMIC BACKGROTIND
Bachelor of Science
Electronics and Communication Engineering
Bulacan State University - Philippines
EMPLOYMENT RECORD
ComnanY
Online Business/Social Media
Home Based
One World Telecom
Philippine IncorPorated
Ortigas Center, Pasig CitY
Philippines
Position Held
Virtual Assistant
June 1997 - JulY 2003
Inclusive Date
Ap1.l20l4 - June 2017
October 2005- JulY 2009
Dec 2004- June 2005
February 2003
Team Leader/ SuPervisor
AmeriMarketinglncorporated
Customer ServiceRepresentative
Paseo de Roxas Makati CitY
Philippines
Philippine LongDistance Service On the Job Training San Miguel Bulacan Branch
Philippines
PROFESSIONAL EXPERIENCE:
Purchasing online products and post it in social media account Vf"., Oi.,i", Supplier in Divisoria Mall to increase volume of retail item and supplier too Network are alifriends and business in town and co town iro..tt payment by client thru shipping company LBC, 2GO & JRS Express Ensure tirai client received their item in expected time Responsible for daily weekly and monthly production report Ensure all agents *. prop.ily doing the correct procedure for signing up.clients Listening to their IVR (Interactive voice Responie) to ensure
"oo"ciuttd
proper procedure of presentatio
and subscription of client
il*O"r"fy conduct role play for each ever agent on how to handle rejections of client' ConOu.t [uality
check for every subscription if its fall under fraud account 1
Customer Service Duties & Responsibiliti,es:
Responsible for request inquiries and payment of non member and member clients Process credit card payment by getting information such as name birthday address and get 4 digtnumber at the back oftheir cards(either debit or credit card) Verifu complete information or change new address of each member client Help client for their request or referral rewards program PLDT Duties & Resnonsibilities:
Function as Data Encoder, Front Desk officer
Assisting client for Domestic and lntemational Call Handling customer request and complained reconnection and connection of their service PERSONAL DATA:
Date ofBirth
Age
Sex
Civil Status
Citizenship
Language spoken
Computer Skills
Other Skills
June 28 1981
36 years old
Female
Married
Filipino
English and Filipino
Microsoft Office Applications
Microsoft Word, MS Excel,Templates
Driving Automatic Car (Philippine Driver's License) Ztmba Instructress 20I 6-2017
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