Engineer Service

S.Ganesh +91-979*******

No-** First floor, Flat -G, Raghavi Park, Nehrunagar, Kumarankundram, Chromepet,

**********@*****.***

CCNA course completed Professional working in insurance domain with 8 months of experience investigating and processing medical insurance claims. Have overall 3+ experience which includes experience as service engineer of desktop/Server/Printers. Have in-depth technical knowledge about UPS, Inventor and Welding machines. Good Analytical thinking and problem solving skills and hands on trouble shooting experience at customer site

Vipul Medcorp Insurance TPA private limited, Chennai, India Oct 16 – Till date(8 months)

Senior Executive

Analyze claims to determine extent of company's liability, make approval or denial decisions and negotiate settlements with claimants in accordance with policy provisions

Collaborate with insurance agents and interview claimants to correct errors, rectify omissions and investigate questionable issues

Engaged in business development by tapping business opportunities from a network of hospitals and medical institutions and onboarding them for medical insurance

Desktop and Server Support

Sysnet Global Technologies, Mumbai, India Apr 16 – Sep 16(6 months)

Support Engineer

Regular Maintenance of hardware (Desktop, Servers, and Printers) at the customer site

Research, Diagnose, trouble shoot and identify solutions to resolve customer issues

Follow standard procedures for proper escalation of unresolved issues to appropriate internal team

Ensuring proper recording and closure of all issues

Supporting the Banking Software related issues (Finnacle)

Nivek Agencies, Chembur, India May 15 – Mar 16(10 months)

Service Engineer

Conducted experiments to test welding materials and processes.

Inspected welded joints and conducted tests to make certain they met company's standards and national requirements.

Prepared reports and submitted them regarding testing data.

Assisted with welding equipment set-up installation troubleshooting and repair.

Assisted welding engineers with development of new welding materials tools and processes.

Troubleshooting the Issues in Hardware part of machine and then resembling the product

Making various test related to Hardware for giving reliable results to the customer

Proceeding with the enquiry from the customer of required products and then fixing the appointment with the client for giving live demos

Vivitar Electronics, Mumbai, India May 08 – Mar 10(22 months)

Service Engineer

Enhanced customer maintenance capabilities by developing standard operations and troubleshooting procedures for new systems

Maintain coordination with customers regarding technical matters and developments

Created numerous solutions while in the field, by using local resources to resolve problems that were then adapted or implemented by engineering

Performed on site evaluations; ensuring safe operations

Visiting Customer in monthly preventive maintenance and making report if any issues in machines

Degree

Institute

Year

%/CGPA

BE(Electronics and Communication Engineering)

Shivani Institute of Technology, Anna University, Chennai

2010-13

62.5%

Diploma(ECE)

Sri Adhisankarar College, Anna University(DOTE)

2005-08

56%

Contact this candidate