Engineer Quality

Judy Zhao

Sunnyvale, CA *****

Cell: 408-***-**** *********@*****.***

SUMMARY

Hands-on and result-driven software Quality Assurance management professional; 10+ years experience working in the IT industry in a variety of roles; experienced software quality engineer in testing mobile product and JAVA/database/web based products supported on Windows,UNIX and Cloud platforms; Experienced Scrum master and product Owner

TECHNICAL PROFICIENCY

Platform: LINUX, UNIX, WINDOWS, IOS, Android

Databases: Oracle, DB2, MySQL, Cassandra

Web Servers: JBOSS, BEA WebLogic, Apache Tomcat, IBM WebSphere

Languages: SQL, Shell Script, XML, HTML, WSDL, C/C++, JAVA, JavaScript, JSP, Python

Others: VMWare, SoapUI, Selenium, Junit, Ant, Eclipse, Jmeter, Git, Jenkins, SVN, Stash, Puppet,

Amazon Web Service, Elasticsearch, TestNG, Mulesoft, Bswift,Postman

EXPERIENCE:

***Sequoia Benefits LLC San Mateo, CA (2016 - Present)

Director of Quality & Scrum Master

Successfully launched Mobile APP for IOS & Android

Own release procedure and drive product UAT testing ; Hands on mobile APP testing and validate fixes until full closure

Implement a quality management standardization process including: tracking and communicating issues/defects; follow-up with responsible parties for resolutions and bug fixes, prioritizing defect resolution order

Oversee the 3rd party testing efforts by: gathering reviewing and providing feedback to test plans/ test cases for system testing, performance testing, regression testing and automation testing; tracking test progress, test coverage and test results

Manage quality control system on a daily base by making sure all issues are reported in the system with correct description, reproducible steps, assignee and priority; follow up and monitor issues status to make sure they are resolved within planned schedule;

Gather feedback and communicate with management team and cross functional teams regarding mobile App quality, incorporate defects/improvements/enhancements they reported into the issue tracking system and drive through to resolution; ensure that user needs/requirements are adequately translated into product requirements.

Provide quality performance reports to teams and review with leadership team on a regular basis; initiate meetings with management teams to clearly communicate on product outstanding issues and where the product quality stands

Demonstrate experience with Agile methodologies and supporting techniques. Facilitate the sprint review and sprint planning sessions and help product owner maintain the product backlog as a scrum master

Define, train, enforce and execute quality control process, standards and tool within the team; as a result, all the team members follow the process and use the tool to record test cases and test results before promoting the changes to production system

Provided mobile APP technical support to resolve customer issues

***Clearwell Systems, Now Veritas Inc. Mountain View, CA (2011-2016)

SQA Manager & Product Owner_ (2012-2016)

Provided oversight of a QA team through the effective management of staffing needs, hiring, training, team building, career development, performance evaluation, establishment and management of individual goals and objectives

Partnered with development teams to develop a quality culture; Drived adoption of unit tests, automation, metrics and other quality initiatives to ensure product robustness;

Developed and implemented test strategies, operational procedures and quality methodologies to support development and release of business applications

Managed testing activities by reviewing test plans/test cases, planning test automation strategies and ensuring the executions; Effectively utilized automation testing to accomplish target test coverage

Tested next-generation, cloud-based offering of eDiscovery applications running on Amazon's AWS cloud platform

Created, prioritized and maintained the product backlog; Gathered detail level of requirement from stakeholders and clearly communicated the business requirement to scrum teams

Performed thorough review of business requirements, user stories, functional flows & specifications and provided feedback

Senior Quality Assurance Engineer (2011-2012)

Tested Java based E-discovery enterprise product for every model: collection, process/index, review, search/analysis, production, export in multi-hosted Clustering environment

Automated search model create baselines and run tests across releases to ensure functional correctness

Tested complex machine learning / Data mining technology

Developed, reviewed and executed detailed test plans, test strategy and test cases for sanity, integration, functional, and end-to-end testing. Actively report bugs; proactively follow up, researching, debugging and retesting. Validated fixes until full closure.

Actively participated in the product functional feature design process. Provided reviews and walked through requirement clarifications. Influenced the inclusion of testability during design and development phases.

Worked closely with technical support, development, release engineering to reproduce customer- reported failures, narrow down problems, verify solution and create documentation

***Purisma Inc., Now D&B Corporation San Mateo, CA

Senior Quality Assurance Engineer (2007- 2011)

Tested Java-based database-driven master data management (MDM) enterprise product core features: data modeling and data integration in a clustering environment on Windows and different UNIX platforms

Led local and offshore QA teams for product major and patch releases. Triaged and prioritized defects based on understanding of the product and customer needs

Performed and automated web service APIs testing using SoapUI and Shell scripts

Automated product command line tools testing using Borne and Z shell, integrated the tests with ANT test harnesses

Automated web interface testing by using shell and Selenium

***IBM (IBM Global Service) San Jose, CA 95193 (2000 - 2007)

Team Lead & Oracle 9i Database Administrator (2004 - 2007)

Led offshore resources in supporting Oracle 9i Database on AIX/UNIX environment that has a high level of integrity, availability, security and performance; 24x7 support operations

Tested Data validity, Data integrality, performance, procedures, triggers, functions and store procedures

Performed ongoing database administration, maintenance, monitoring, troubleshooting, tuning, installation, data migration, user SQL optimization

Led team for production issues and incidents, gather and analyze problems and causes, and take charge of seeing those issues through resolution

Interfaced directly with customer for technical requirements and enhancements; maintaining a high level of client communication, and ensure highly successful support, as measured by client satisfaction

DB2 UDB V7/V8 Database Administrator (2002 - 2004)

Performed global manufacturing production DB2 database admin on AIX/UNIX

Tested data replication process

Tested web service APIs for external applications to access DB2

AIX Administrator & Tivoli storage management (TSM) Administrator (2000 - 2002)

Performed AIX system, TSM Tape Libraries and Optical Libraries administration

Planed High Availability Cluster Multi Processing (HACMP); Implemented LVM& Raid 5 architecture on multiple servers

Automated time-consuming process by using shell scripting.

EDUCATION:

B.S. in Computer Science (2000) -- San Jose State University, San Jose, CA

ADDITIONAL:

United States Citizen

Fluent in spoken and written English and Mandarin Chinese

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