Case Manager Advocate Teacher Writer Voice and Performance Coach

Professional Summary

Skills

Work History

LAURA ETLING

*** *. ******** **., ***. 201, SEATTLE, WA 98102 • Cell: 206-***-**** • ***********@*****.*** A dedicated, hard working and inquisitive quick study with a diverse range of abilities. Effective, personable, and concise communicator; discerning, empathetic, and intuitive listener. Proven skill sets include teaching; case management; advocacy; research; development of client relationships; marketing; writing; organization and maintenance of multiple projects. Exceptional interpersonal communication

Nuanced writer and editor

Client account management

Efficient multi-tasker

Customer service-oriented

Compassionate

Culturally-sensitive

Calm under pressure

Project management

Life skills counseling

Career development counselor

Skilled community-based case manager

Experience with special-needs students

Student-centered learning

Music and voice instruction

Teaching/tutoring

Singer, Entertainer, Event Host, Voice Coach, 05/2006 to Current Self-Employed – Seattle, WA

Book performances at a variety of venues, including The Triple Door, Jazz Alley, Vito's, The Pink Door, The Seattle Aquarium, Nectar, Chop Suey, The Crocodile, and Neumo's, among others. Perform at corporate events and private parties for discerning clientele. Arrange and lead rehearsals. Hire and manage musicians. Select and write musical material. Load in, set up, and load out gear. Run sound. Entertain and host events. Provide guidance, support, and preferred technique for voice students.

Family Self-Sufficiency Specialist, 06/2008 to 08/2010 Seattle Housing Authority – Seattle, WA

Assisted previously homeless residents participating in the Family Self-Sufficiency Program by providing comprehensive case management. Assisted in systems navigation for recent immigrant and refugee participants. Conducted strength and needs assessments; advocated for participants and coordinated services within the community. Supported participants' efforts to set and accomplish their own goals. Maintained accurate and detailed caseload files, records, and reports. Protected and ensured confidentiality.

Education

Advancement Specialist, 09/2007 to 05/2008

CARES of Washington – Seattle, WA

Recruitment, intake and case management for low-income working clients. Supported clients to identify and achieve their employment and life goals; helped clients navigate community resources

(including housing and health services); provided financial education regarding debt and credit management; allocated supports for child care, transportation, and education. Conducted extensive community outreach via partnering with area agencies to provide a support network of services for clients.

Consultant, 06/2006 to 03/2007

Business Careers – Seattle, WA

Interviewed and screened all respondents, including testing and reference checks, to select best-qualified candidates for current listed positions. Created and represented new job orders with Puget Sound area businesses through research, networking, and marketing efforts. Set up interviews, managed schedules, and negotiated terms of hire with employer clients and candidates. Wrote ad content for web and newspaper advertisements of represented positions. Generated over

$100,000 in billings for company in nine months.

Regional Marketing Manager, 06/2005 to 12/2005

BFG Communications – Seattle, Portland, Eugene, WA, OR Responsible for marketing and image of Pabst Blue Ribbon in the Pacific Northwest markets

(Seattle, Portland, Eugene). Worked with regional music venues and bars to produce shows and fundraisers (examples include NOLA Benefit with Death Cab for Cutie at the Showbox and EVO Gear's Grand Opening with Talib Kweli). Built respected relationships with area press and businesses to promote PBR's involvement in the music and nightlife communities. Promotional efforts resulted in increased sales for over 90% of all targeted accounts. Concierge/Community Liaison, 06/2003 to 05/2005

The Olympus/Equity Properties – Seattle, WA

Created sense of community for the exacting residents of Seattle's premier apartment homes. Hosted and set up on-site events. Acted as social organizer, personal and administrative assistant, and last-minute string-puller for hard to get reservations and tickets. Bachelor of Arts, English;

Bachelor of Arts, Drama

University of Washington, Seattle, WA

Completed UW's Double Degree program in five years; focused analysis on concepts and representations of race and their implications in education, literature, entertainment and media. Additional trainings, certifications, and references provided upon request.

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