Technical Support Customer Service

John Cosper

**** ******** ****** **, ********, TN 37363, United States of America

Home Phone: 423-***-****

Cell Phone: 423-***-****

****.******@*****.***

Objective

I am seeking a position in a results-oriented company that seeks an ambitious and career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement. I am a volunteer fire rescue team member at the Tri-Community fire department Experience

Bolts and Nuts // Chattanooga, Tennessee

Order Picker/Territory Manager/inventory Control Specialist // 2015-2016

Order Picker, October 2015 – February 2016

o Received and picked order according to customer specifications.

Territory manager, February 2016 – June 2016

o Control the inventory of Bolts and Nuts products located at another place of business. I would then calculate the usage and order replacements to cover quantity used.

Inventory Control Specialist, June 2016 - September 2016 o Conduct daily counts of inventory located within the Bolts and Nuts warehouse. Encompass Service Solutions // Lawrenceville, Georgia Level II Technical Support Representative/Reverse Logistics Supervisor // 2010-2014

Level II Technical Support Representative, November 2010 – May 2011 o Answer a high volume of calls, and relate top level technical support for all electronic devices.

Reverse Logistics Supervisor, May 2011 – May 2014 o Provide inventory control for over 12,000 SKU’s divided between 2 electronic companies. o Perform NDT (Non-Destructive testing) methods to determine the failure point of each product and generate reports for a 3rd party company to make the necessary repairs. The Rush fitness Complex // Chattanooga, Tennessee Customer Service and Support // June 2006 – October 2010

Customer Service and Support

o Meet and greet all customers that would enter into the facility. o Provide child care for customers and potential customers as they would tour and or use the facility. Cyber-Test // Longwood, Florida

Technical Support Representative/Internet Sales Specialist // June 2002 –May 2006

Technical Support representative, June 2002 – December 2002 o Answer a high volume of calls, and relate top level technical support for all electronic devices.

Internet Sales Specialist, December 2002 – May 2006 o Create and list electronic items for sale on an internet sales website (e-bay). o Provide technical support for the items sold through the sales on the website Skills

Workflow Management, Customer Relations, Staff Supervision/Training, End-of-Day Reconciliations. Productivity Improvements, Process Simplification, Inventory, Research and Development, Vital Signs, C.P.R Education

Seminole Community College // Sanford, Florida // 1998 - 2001 During my studies at Seminole Community College I was able to enroll and take one college credit class in which I studied criminal justice

Georgia North Western Technical College // Rock Spring, Georgia // 2016 Tested and received G.E.D

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