Customer Service Microsoft Office

JILL KRUSE

**** ********* **.

RIVERSIDE CA *****

951-***-****, ********@*****.***

EXPERIENCE:

November 2016 to August 2017 REV Recreation Group

Service Administrator

Processed all warranty paperwork for the motor homes that came into our facility for repair. Created warranty binders for all incoming coaches, which included typing hard cards for the techs to document each repair, cause and correction completed, receipts for parts, and all backup paperwork. Coded and recorded the hours spent on each repair order and entered the claims into Siebel. Copied, filed claims and sent all original paperwork to our Oregon Service Facility for storage in case the claims became law suits.

Set up appointments for customers. Researched customer claims history, Distributed weekly and monthly reports.

Ordered office supplies, coded and forwarded receipts to the Accounting Department. Processed expense reports in Concur Solutions and any additional tasks requested by my Oregon Supervisor and my Facility Service Manager.

April 2016 to October 2016 DPI Specialty Foods thru Apple One

Vendor Relations/Business Support

Physical review of documents for Vendor Paperwork Tracker to make sure all required documents are on file within the organization and that such documents contain all pertinent information within the vendor system.

Order entry, sales reporting and backup for business support people. Also processed purchase orders and worked on miscellaneous projects for the Account Executives and support associates.

July 2013 to October 2015 Polymer Logistics, Riverside, CA

Customer Service Coordinator

Processed all incoming orders and inquiries via telephone, email, and facsimile. Worked as a team with Operations, Accounting, Logistics and Sales.

Sent out daily, weekly and monthly reports. Processed customer complaints and ensured that corrective actions were taken by plant managers. Followed up with the customers. Performed other miscellaneous duties, which included some accounting and transportation functions daily.

July 2010 to July 2013 Penn Emblem Company, Mira Loma, CA

Administrative Assistant/Purchasing

All accounts payable for the Direct Embroidery Department including month end processing. Process and follow up on credit emails to our Corporate Office. Create and maintain procedure logs as well as daily and monthly reporting logs for the Direct Embroidery Department. Training of new Direct Embroidery associates.

Purchasing of the plant’s operating supplies, garments for the Direct Embroidery department and office supplies. Maintain vendor relationships, new vendor data entry to the computer system. Expediting, when requested and warranted, the delivery of goods and services. Verify receipt of items by comparing items received to items ordered. Sort and file purchase orders.

June 2002 to December 2008 Fleetwood Enterprises, Inc., Riverside, CA

Legal Assistant/Secretary

Provided advanced administrative support to two Corporate Attorneys, manufacturing center Service

Managers, Dispute Resolution Administrators and outside Litigation Attorneys.

Prepared, composed, edited and distributed required reports, forms and correspondence. Prepared, printed, and distributed new case materials and ongoing case reports for our outside Litigation Attorneys. Made travel arrangements for our managing attorneys. Prepared and distributed our Quarterly Litigation Summary Report and shared administration rights to our Case and Point legal database.

EDUCATION:

2009 Riverside Community College, Riverside, CA

Completed Credits - Law Office Procedures – GPA 4.0

2000 Riverside Community College, Riverside, CA

Completed Credits - Computer Information Systems - GPA: 3.5

SKILLS:

All Microsoft Office applications, JD Edwards, Siebel, QuickBooks, Case and Point data bases, typing certificate, 61 w.p.m., 10 keys, all office machines, data entry, internet research and customer service.

PROFESSIONAL CERTIFICATES – San Bernardino Community College District

2014 PowerPoint and Word

2014 Leadership Skills for Frontline Workers

2015 Customer Service Academy

2015 Communication Skills

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