Management Sales Associate

Robert “Bob” Clark Jr.

Mesa, AZ ***** 509-***-**** ******.*.*****.**@*****.***

linkedin.com/in/bob-clark-324447

QUALIFICATIONS PROFILE

Dedicated IT Director leveraging 15+ years of diverse experience in Information Technology, Project Management, Operations Management, and Sales to drive operating efficiency and revenue growth.

●IT Management: Solid background in directing and managing hardware, software, networks, and data in alignment with corporate needs. Expertise in designing and configuring networks, troubleshooting and resolving hardware and software issues, and training end-users.

●Project Management: Excel in planning and executing technical projects, handling multiple priorities simultaneously, and adapting strategies to address emergent issues or shifting needs. Successful in leading technical projects resulting in significant revenue growth.

●Operations Management: Proven record of success in accelerating revenue and driving operational efficiency by identifying areas for improvement, managing budgets with an emphasis on controlling costs, developing and formalizing enhanced processes/procedures, and managing vendor relations.

●Additional Expertise: Effective communicator with additional strengths in customer-focused selling, marketing, merchandising, inventory management, staff management, staff training, and customer relations.

Professional Experience

MOUNTAIN GEAR, Spokane, WA

IT Director (2016 – 2017)

Spearhead asset management, network security, help desk administration, and telecommunications for $23 M outdoor sporting equipment retailer with 100+ employees. Lead cross-functional teams to design and develop more efficiency processes. Manage annual budget of up to $100,000 with success in meeting organizational needs through technical support. Identify, troubleshoot, and resolve technical issues and drive technical improvement projects. Oversee phone systems including PBX, voicemail, and ACD. Train new hires on IT structure, hardware, and software.

HIGHLIGHTS OF ACCOMPLISHMENTS:

●Influenced up to 600% revenue growth through custom modification of software packages to satisfy the unique requirements of six diverse functional units.

●Enhanced security protocols and PCI compliance by developing, updating, and documenting procedures and ensuring all desktops were in a constant state of readiness.

●Improved timeliness and efficiency of resolving user issues by creating, configuring, and implementing a ticketing system.

Network Administrator/Project Manager (1996 – 2016)

Installed and upgraded network hardware and software for corporate headquarters and warehouses including servers, desktop computers, switches, firewalls, printers, and routers. Configured user devices through serial, 10Base-T, 100Base-TX, and gigabit connections. Monitored, analyzed, and isolated data security and access issues. Managed technical projects to improve operational efficiency, drive revenue growth, and increase customer satisfaction.

HIGHLIGHTS OF ACCOMPLISHMENTS:

●Achieved 75% improvement in website uptime, increased speed by 35%, and reduced server redundancy by re-architecting the network, creating a new website hosting infrastructure in current host facility, and leading website hosting migration project.

●Accelerated web-based revenue by 30% year-over-year while slashing order tracking costs by 35% per order by integrating website with ASP front-end and AIX back-end.

●Eliminated 80% of purchase order delivery time by modernizing and automating manual UPC scanning processes and capabilities.

●Led the design and installation of all network infrastructures for new corporate headquarters and warehouse including specifications, telecommunication provider selection, phone system configuration, server room design, wiring, and network access installation.

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Additional experience as Sales Associate, Whitewater-Kayaking Instructor, and General Manager with Mountain Gear; Sales Associate with Recreational Equipment Incorporated (REI); and English Instructor with Frost International K.K. in Japan including skills in lesson planning, curriculum development, classroom management, and teaching English as a second language (ESL).

Education

WHITMAN COLLEGE, Walla Walla, WA

Bachelor of Arts (B.A.)

Major: Political Science / Minor: Geology

Additional Technical Skills

Windows, Unix, & Linux

Microsoft Word, Excel, PowerPoint, & Outlook

MS Project

Google Docs

OpenOffice

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