Customer Service Professional Experience

LILIIA GOSHOVSKIY

Toronto, ON 647-***-**** ***********@*****.***

PROFILE

Knowledgeable and results-driven Pharmacist offering 8+ years of experience in fast-paced pharmacy environments

Successfully completed a Master of Science in Pharmacy and is licensed with the Ontario College of Pharmacists

Customer service focused with strong interpersonal abilities; develops and maintains excellent customer relationships

Superior verbal and written communication skills; communicates in a clear and concise manner with all individuals

Organized and with exceptional multi-tasking skills; works effectively in a fast paced, deadline driven environment

Detail-oriented with good judgment; ensures the accuracy of prescriptions and makes sound decisions under pressure

Self-motivated with an excellent attitude; works well independently and as part of a team environment

Reliable with a flexible and adaptable schedule; able to travel for work, as needed

Identifies and implements proactive measures to ensure safety, confidentiality, and protection of assets

Strong computer skills; proficient in MS Office Suite and Kroll Software with strong administrative skills

Languages: fluent in English, Ukrainian, Russian, and Polish CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

RELIEF PHARMACIST 2010 –

2017

Pharmasave (2017); Origins Pharmacy (2016); IDA 2017, PharmaCentro 2017,Hoopers Pharmacy (2010 – 2015)

Facilitated optimal pharmacy operations by performing accurate and timely dispensing of prescriptions and overseeing a broad range of operational functions

Offered friendly service and sales support to all customers, advised patients on Rx and OTC medications, medical equipment and health care supplies and educated clients on proper usage of medical devices

Recognized for the ability to seamlessly adapt to Pharmacy processes and procedures PHARMACIST

2009 – 2016

Loblaw Companies Ltd.

Supported the pharmacy manager in ensuring optimal operations and skillfully led and directed dispensary activities

Performed accurate and timely dispensing of all prescriptions and delivered knowledgeable counselling on Rx and OTC medications including information on drug interactions, side effects, dosage, and storage

Accurately processing and submitting claims and completing all pertinent documentation

Delivered friendly, well-informed, and efficient service to all customers and marketed Rx and OTC products and medications to maximize patient wellness and pharmacy sales

Proactively ensured adherence to company standard operating procedures (SOPs), policies, professional standards, and applicable laws and regulations

Administered flu vaccine immunizations while demonstrating strict adherence to Universal Health Precautions

Participated in various health promotion programs including the Blood Pressure Contest, Cholesterol Check Clinics, Diabetes Programs, Risk of Heart Attacks Clinics, and Smoking Cessation Programs

Supervised Pharmacy Technicians to ensure accurate filling of prescriptions thereby preventing dispensing errors

Prescription Dispensing Dispensary Workflow Injections/Immunization

Staff Supervision & Training Inventory Management Customer/Patient Service

Database Management & Reporting Prescription & OTC Counselling Claim Submissions

Collaborated with pharmacy assistants to ensure that prescriptions were dispensed accurately and provided training on SOPs, process changes, system enhancements, and clinical updates LILIIA GOSHOVSKIY

Toronto, ON 647-***-**** ***********@*****.*** PROFESSIONAL EXPERIENCE (CONTINUED)

Strategically managed inventory; maintained accurate inventory records and submitted replenishment requests according to pharmacy needs; utilized proper pricing and receiving procedures to reduce shrinkage

Ensured sufficient controls of all controlled substance records and monitored patient’s medication profiles PHARMACIST INTERN

2008 – 2009

Loblaw Companies Ltd.

Worked under the supervision of licensed Pharmacists to dispense medications and perform pharmacy duties

Diligently followed all health and safety guidelines and worked in direct accordance with internal and professional standards

Responsible for filling blister packs ; demonstrated excellent attention to detail to ensure that all medications were dispensed accurately and that all warning labels were affixed before dispensing

Registered new clients into the computer system and accurately entered insurance information LICENSURE

LICENSED PHARMACIST, Ontario College of Pharmacists 2009 MEMBER, Ontario Pharmacists Association (OPA) 2009 EDUCATION

MASTER OF SCIENCE DEGREE IN PHARMACY, Kharkiv Pharmaceutical Academy, Ukraine TRAINING

ASEPTIC COMPOUNDING PROGRAM SEP 2017

METHADONE EDUCATION CERTIFICATE

Dec 2016

HOMEOPATHY COURSE, CEDH Nov 2016

MEDICAL DIRECTIVE, OPA Oct 2016

CPR-C AND STANDARD FIRST AID CERTIFICATION Aug

2016

MINOR AILMENTS CERTIFICATION Nov

2015

INJECTION AND IMMUNIZATION CERTIFICATE Nov 2013

SMOKING CESSATION PROGRAM Sep

2012

DIABETES EDUCATION CERTIFICATION Jul

2013

NUTRITION FOR PHARMACIST CERTIFICATION Oct

2012

METHADONE EDUCATION CERTIFICATE Nov

2011

PSORIASIS CARE CERTIFICATE Oct

2010

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