Management Software

Joseph M. Felker

***** ******* *****

Colorado Springs, CO.

Phone 630-***-****

*********@*****.***

Objective

To secure a challenging position building and supporting user’s desktops and maintaining server farms in a growing business. Leading to positive personal growth and learning potential within the company.

Employment

07/14 – 03/15 Smart Technologies Chicago, IL

Helpdesk Analyst

As a Helpdesk Analyst for Smart Technologies I performed the following functions. Returned to the Chicago Public School call center and continued to support end users to navigating the Impact software suite that consists of S.I.M. (Student Instructional Management), C.I.M (Curriculum Information Management), and S.S.M (Specialize Services Management) as well as Grade Book software.

07/02 – 08/17 Price Right Remodeling Bolingbrook, IL

General Contractor

As an employee of Price Right Remodeling my duties include building decks for houses, tear out of old housing materials and hanging new drywall. Refinishing of wood floors and tiling, painting and landscaping when needed.

09/07 – 12/08 Blackwell Consultant Services Chicago, IL

Consultant

As an employee of Blackwell Consultant Services, I provided support for the Chicago Public School District. As a consultant I used my expertise to guide the helpdesk callers in the use of the Impact software systems. These include S.I.M. (Student Instructional Management), C.I.M (Curriculum Information Management), and S.S.M (Specialize Services Management) as well as Grade Book software.

09/00 – 06/01 SelectSoft Inc. Spring, TX

Hardware Support Technician

Provide hardware support within the company. Build proprietary Compaq Proliant servers for internal customers and installing Windows 2000 Server or NT 4.0 operating systems. Configuring RAID Storage devices, TCP\IP protocols, administration/user group accounts, and active directories. Testing and diagnosing hardware and driver problems, replacing equipment as needed. Preparing racks for servers and storage devices in a large server farm.

10/99 – 10/00 SMA Microsystems, LLC Norfolk, VA

Consultant (Houston)

A SMA Microsystems Consultant’s job is to work within the client companies, providing support for Intel based system and software rollouts or upgrades. Configuring network and user protocols to project and client specifications. Providing an interface between the client and Project managers, and documenting the daily site progress completed for client billing.

Projects Completed for SMA Microsystems:

Frito Lay Inc.

ADVO Inc.

Houston Advantage Charter Schools.

Marathon Oil. (Houston)

06/97 – 08/99 Pioneer Standard Electronics. Solon, OH

C.I.P. Technician

CIP (Certified Integration Partner) Technician’s responsibilities include configuring DEC Alphaserver, and Compaq Proliant server platforms to the client specifications. Imaging each system with NT 4.0, Windows 95/98, Unix, or OpenVMS. Configuring RAID storage systems, TCP\IP protocols. Interfacing with engineers to solve problems within the operating system, or hardware. This also encompassed maintaining CIP training and company certifications. Preparing racks for servers and storage devices.

05/94 – 04/97 MedeAmerica Corporation. Twinsburg, OH

Senior Customer Representative

Working at a high volume call center, the Senior Representative utilizes HEAT database software to aid pharmacies with their online claims. Supervise night shift and answer calls that need authorization from doctor or claims office. Also design and direct training classes for the call center representatives.

Education

1991 –1993 The University of Akron Akron, OH

Military

National Guard, Field Artillery 1988-1996

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