Customer Service Manager

Elizabeth Stockman

*** ******** ** #*** ************, FL 32225

Phone: 419-***-**** E-Mail: *.**********@*****.*** PROFESSIONAL PROFILE

Experienced professional with a dedicated enthusiasm to achieve a successful platform for growth. With a customer service background and detailed management skills, I have an understanding for the importance to leverage technology and data while maintaining a team oriented and conscientious nature. HIGHLIGHT

●" General Management

●" Data management

●" Inventory and cost control management

●" Team Oriented

●" Detail Oriented

●" Critical Thinker

EXPERIENCE

Store Sales Manager – 2014 to Current

Mattress 1 One – Jacksonville, FL

●" Manage a consistent customer base on daily basis via in-person and phone

●" Document store data points for corporate daily reports

●" Manage inventory and supplies for store location

●" Prepare and deliver deposit from the day’s receipts to the bank

●" Train new hires on systems, product details, and processes Assistant Manager – 2012 to 2014

Frisch’s Big Boy Restaurants – Bowling Green, OH

●" Managed a Front of House staff of 7 and Back of House staff of 4 which includes, but is not limited to, interviews, new hires, training on systems and processes, scheduling, employee evaluations

●" Managed payroll control

●" Cash handling administrator

●" Managed food inventory and cost control

●" Managed local advertising and event marketing

Special Events Personnel and Head Cook - 2009 to 2011 Otterbein Senior Lifestyles – Pemberville, OH

●" Prepared meals for over 100 residents during dining hours

●" Developed special dietary menus for residents

●" Coordinated and catered special events including, but not limited to, transportation, managing event, cooking classes Vending Representative - 2003 to 2009

AVI Food Systems Inc. – Defiance, OH

●" Managed inventory supply for regional vending accounts

●" Managed client data for inventory and cost control

●" Cash handling administrator

●" Company Public Relations Manager for regional vending accounts SKILLS

Interpersonal communication, multi-tasking, meticulous, data management, inventory and cost control management, general management, employee training, customer service relations, cash handling and deposit preparation, EZ Pro software, Micros/POS, Microsoft Office Suite, adept at PC and Mac computers EDUCATION

Bachelor of Science – Business in Hospitality Management, 2010 University of Phoenix

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