David Fowler

San Francisco, CA ***** Cell: 415-***-****

Summary

Technology and Security Professional with a career tenure of producing reliable secure technology solutions and services in fast-paced and rapidly evolving environments, dealing with a very demanding customer base. Expertise in:

I.T. – Contributions to senior management and executive roles in consulting, cybersecurity, and product management, as well as technical roles in support, systems administration, network engineering, and service delivery.

DevOps – Builds continuous integration and deployment systems to support development operations whether it is establishing or augmenting with the goals of reliable builds, secure code, and smooth releases.

Security - Safeguards company assets, privacy, sensitive data, and critical business systems with the appropriate level of compliance to protect from intrusion, corruption, and loss. Consults various clients to meet security measures ranging from ISO 27000 standards to PCI and HIPPA compliance as well as meet growing SEC regulations.

People Management – Manages highly productive teams in accelerated development environments. As a good judge of character and talent, actively recruits hires who make valuable contributions to the team.

Budget Management – Manages a budget of up to $10MM for I.T. services, infrastructure, software, and hardware.

Risk Management – As part of a risk mitigation plan, maintains SSAE 16 SOC1/2 compliances. Defines and executes strict resource management to keep SLAs under control.

Business Partnership Management – Creates and fosters new partnerships for mutually beneficial and profitable outcomes.

Professional Development

Insightly, San Francisco, CA September 2016 – Present Director of Infrastructure and Operations

Head of DevOps, Information Technology, and Security.

Augment current DevOps by implementing continuous integration and deployment software/tools and strategies, sophisticated application performance monitoring, and improved managed cloud infrastructure/services which lead to consistent releases, +99.99% uptime, and best in class SaaS stats.

Implement web application security scanning into the pipeline where every RC passes OWASP standards.

Lead the SOC 2 type II compliance, ISO 27001, and Privacy Shield.

Establish internal I.T. service department with ticketing, chat, tiered escalation that exceeded KPI’s/SLA’s. ECHO Technology Solutions, San Francisco, CA Dec 2010 – Jul 2016 VP, Technology and Security, Mar 2015 – Jul 2016

Director, I.T. Services, Mar 2012 – Mar 2015

Network Architect, Dec 2010 – Mar 2012

Ran my own P&L as a direct report to Owner/CEO, gaining equity ownership based on performance. As the client base rapidly grew managed up to 12 direct reports on a $6.6MM budget. Lead the Architects team (Infrastructure, Networking, Cloud, Security, and Development Architects). Define the Technology Matrix which determined what is recommended/implemented for clients.

After a corporate divestiture, performed a multitude of management and technical job roles to keep operations on track, to build new technical capabilities, and to create new service offerings that grew annual revenue 300%, up to +9MM.

Restructured the I.T. service organization to be more agile in supporting corporate growth, more proactive in problem identification and resolution, and more technically capable to become a competitive leader within Managed Services Provider industry.

David Fowler

San Francisco, CA 94109 Cell: 415-***-**** Page 2 of 3

Created a Service Desk for reactive remote support and a Network Operations Center for proactive and infrastructure support.

Built a “follow-the-sun” support model for 24x7x365 global operations. Conducted a robust search, and then hired and guided the new manager through the build out of the technical team to 15 employees.

Wrote company’s playbook, outlining everything within our model from business offerings to the roles and responsibilities of each position.

Performed both technical and business roles as a key contributor to the creation of our Project Management and Client Management sections.

Defined and executed security initiatives that included:

Implementing Unified Security Management platform (AlienVault) to detect and respond to threats and to address compliance needs, as well as for complete security visibility into the network.

Delivering security capabilities, including Asset Discovery, Vulnerability Assessment, Threat Detection, Behavioral Monitoring, and Security Intelligence (log management and SIEM event correlation).

Completing all-encompassing, security assessments for clients with recommendations for a comprehensive risk remediation and management program, including: o I.T. Risk Assessment – Security Policy and Controls, Technology Infrastructure and Architecture, Firewall Configuration/Coding, and Business DR/BCP. o Internal and External Vulnerability Assessments – Network and Information Reconnaissance, Network and Host Discovery, Vulnerability, Scanning, and Penetration. o Wireless Assessment – External Access Point Probing, Passive Sniffing, Active Probing, and Rogue Access Point Detection.

o Intrusion Detection Traffic Assessment – Systems Network Insertion and Traffic Capture and Analysis.

Developed and implemented new service offerings that positioned the company as a Managed Security Service Provider (MSSP) with a high-availability, Security Operations Center (SOC) and 24/7 coverage to maintain an acceptable cybersecurity posture.

Developed and presented a persuasive business case that gained executive funding to move forward.

Defined and executed a full security program, providing foundational treatment of network security, information assurance, cybercrime, and digital forensics. Addressed the issues, policies, practices, and perspectives of the business sector, critical infrastructures, and emergency management.

Thoroughly researched new and emerging technologies to evaluate advanced capabilities for use internally and for our client base. Examples included leading the selection and implementation of a:

Professional Services Automation tool (ConnectWise), specifically designed for technology providers to achieve greater accountability and operational efficiency that would result in profits. Utilized such functions as business process automation, help desk and customer service, sales and marketing capabilities, and invoicing.

Remote monitoring and management tool (N-able) for the Service Desk and Network Operations Center

(NOC) to remotely support ~150 clients and ~3000 endpoints.

Worked with many companies to achieve compliance such as PCI and HIPAA by designing secure robust network infrastructure and establishing security policies and practices to stay current with regulatory efforts including the SEC’s for RIA’s.

Led team in the design and development of a $1MM revenue generating tool that provided clients with synced access to a dual email platform MS Exchange and Gmail enabling departments to select the best fit technology.

Invited to and presented solution at a VCPEIT (Venture Capital Private Equity Information Technology) conference.

Established corporate brand as a Software Integrator and an I.T. service company with both IT engineering and Software Development under the same umbrella.

Improved information consumption and team collaboration by implementing improved technology tools. David Fowler

San Francisco, CA 94109 Cell: 415-***-**** Page 3 of 3

Atlassian’s Confluence, a wiki-based documentation and collaboration tool. Utilized such features as wiki pages, with document attachment and editing possibilities, blogs, commenting and liking capabilities, user profiles, tasks, notifications, and photo galleries.

Implemented Slack to organize team communications in open channels with clear transparency into all activities.

Worked with internal developers to design a system to aggregate data from diverse systems (ERP, CRM, and operational) for access by BI tools. Normalized data to fit consumption requirements. RockYou, Redwood City, CA Feb 2010 – Oct 2010

Senior Systems Engineer

Owned internal I.T. systems for a technology startup, and drove the transformation of an I.T.department that lacked structure, procedures, and organization, into a fully functioning department able to scale, as needed, to meet business demands. Example of technology used was Windows Server 2008R2, SCOM, GApps, Cisco Catalyst/ASA/ASR, Dell Latitute/PowerEdge, Centrify, Macbook and more. Codero, Kansas City, KS Jan 2008 – Dec 2009

Systems Engineer Team Lead

After a corporate acquisition by Deluxe Corporation, served as a Project Leader for the migration of:

80,000 small business subscribers of shared web hosting, as well as a hosted ecommerce store, managed email services, and a range of website management applications.

5 petabytes of data and 400,000 domain name registrations. Aplus.net, San Diego, CA Jan 2004 – Jan 2008

Systems Engineer Team Lead

Delivered a new business offering with the build of a hosted platform that positioned the company as a managed infrastructure services provider before the advent of PaaS. Technology used was Windows 2003/2008R2 Server, IIS 6/7/7.5, MSSQL 2003/2005/2008, Exchange 2003/2007, Perl, Cisco Catalyst/Nexus/ASA/ISR, and Supermicro server hardware. Later rebranded as Codero.

Education

BA, Business Administration, San Diego State University, 2004 AS, Computer Information Systems, 2002

Certifications: CCNP, MCITP, MCSE

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