Customer Service Representative

ALBERTA CUNNINGHAM

OBJECTIVE

To find a position within the Human Servicies Field

EXPERIENCE

**/**-******* ******* ****** Brooklyn, NY

Customer Service Representive/Cashier/Office Clerk

Enters purchases into cash register to calculate total purchase price.

Accepts cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedure.

Count money, gives change and issues receipt for funds received.

Calculates discounts or references; requests customer identification for certain discounts and receipts as required.

Maintains sufficient amounts of change in cash drawer.

Balances cash drawer and receipts; documents discrepancies.

Trains new cashiers.

Assists customers in locating specific items.

Keeps register area neat and stocked with necessary supplies.

Assists in other areas of store, such as filing, taking messages, clean-up, shelf-stocking, or keeping merchandise displayed in an orderly manner.

01/06-06/06 Kingtele Services Brooklyn, NY

Telephone Representative

Answer phones and respond to customer requests.

Provide customers with product and service information.

Transfer customer calls to appropriate staff.

Identify, research, and resolve customer issues using the computer system.

Follow-up on customer inquires not immediately resolved.

Complete call logs and reports.

Recognize, document and alert the supervisor of trends in customer calls.

Recommend process improvements.

Other duties as assigned.

06/02-01/06 Western Beef Brooklyn, NY

Customer Service Representative

Attract potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

EDUCATION

9/99-6/03 Brooklyn Comprehensive High School Brooklyn, NY

Obtained High School Diploma

REFRENCES

Furnished upon request

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