JAMES MICHAILIDES

** ********** *****

Olmsted Township, OH 44138

Cell: 216-***-****

ac2y6d@r.postjobfree.com

IT PROFESSIONAL

QUALIFICATIONS

Working on my CompTIA security plus certification

Fifteen years as a computer and IT professional

Proven experience in network/hardware and operating system troubleshooting

PC assembly, installation configuration, system integration, and technical support

Maintained administrative tools in a domain environment

Managed users and computers with security setting

Skilled in the migration of XP to upgrade Windows 7 or 10

Installation of hardware on Dell and Hewlett Packard computers

Completed the USMT migration tool with SCCM

HP printer monitoring software

TECHNICAL SKILLS

LAN-WAN

HP/Aces Migration

Win2008/Servers

Microsoft Windows Operating/ Systems and Servers

NASware Operating System

Microsoft Windows Software

Linux Red Hat KDE and Suse

TCP/IP

Ethernet/Cabling

Active Directory

Cisco Routers and Switches

Remote Desktop

PROFESSIONAL EXPERIENCE

Cleveland Clinic 04.05.17 to 10. 3.17

Deskside Support of new desktop and laptop with the migration of Dragon Epic Impravatia Microsoft Office Onbase software for Fujitus scanners scripts for HP Xerox Dyamo label printers desktop shoretcuts TCP/IP DNS DHCP command line release renew trace route working in active directory at Akron General PPG of the Cleveland Clinic hospital systems.

Home depot 03.08.17 to 04 02.17

Customers service associate in paint department on weekend team

Federal Veterans Administration 04.03.17 to 04.04.17

Installation of cisco router/10 TB tapeless backup which involves mounting cabling configuring with putty software.

Mount a new one Tripp Lite UPS Smart 1000VA on the Rack then confirm with the network engineer that all network devices are operational.

US Bank 10.17.16 to 01.23.17

HP Printer administrator for US Bank upgrading project by remove old and configuring new HP printer by matching all the software and setting back to their DNS or TCP/IP setting in active directory’s print server.

Hewett Packard 04.16 to 08.28.16

HP printer administrator for Ford Motor Company troubleshoot issue and replace cartridges fuser rollers and all kinds of other hardware special HP monitoring software and even setting up printer and replacing full units because jamming network hardware and software problems.

Loews Avon location 02.02.15 to 06.29.16

Weekend team in customer support in hardware electrical paint and plumbing departments in helping customer find the right tools and merchandise for their home improvements.

Walmart 11.14.14 to 01.12.15

Clevland, Akron, Ohio

Troubleshooting imaging retail computers ATM’s machines troubleshoot/fix scanners printers registers replace and troubleshoot touch screen monitors replace Ingenico credit card systems

NSC Computer Hardware 06.02.14 to11.21.14

Repairing label barcode printers like Zebra Intermec Duramax and Primera in industrial and food processing and retail environment using a ticketing system call clear vision.

Kaiser/HealthSpan 02.03.14 to 06.02.14

Perform configuration and installation of desktops computing technologies to support move add and change ensuring minimum disruption of services provide hand-on assistance with imaging updating data migration installation troubleshooting and diagnostic support for all laptop computer components Cisco phones air watch setup personal printers and scanners.

CompuCom\T-Mobile\State Farm\Phillips\Walgreen\Bank One 2009 to 08.14 IT Consultant/Field Tech/Network Administrator

Performed imaging of laptop desktop and portals kiosk

Troubleshoot credit card pin pads

Cash drawer cisco phone systems

Remote installation of VPN software and updated servers configurations

Add/removed computers from the domain with backup and recovery of personal setting; such

As outlook PST files, and the installation of printers hardware software fuser rollers along with networking them in a break fix environment.

Installed and configured hardware at Walgreens assignment, with the upgrade of IBM

Servers from old to new with the installation of the firewall for their wireless access points

Reconfigured photo department and pharmacy with all new resistors and dual system for the

Registers, computer, touch screen monitors

Installation of firewalls wireless access point system

Reconfiguration of registers, printers, and computers in photo department

Non IT related

Cuyahoga Metropolitan Housing Authority

Maintenance Painter 1998 to 10.09

EDUCATION AND TRAINING

Cuyahoga Community College, Cleveland, OH

Comp10578909 A+ Net+

Microsoft Certified Professional - J71DTT50F4

Microsoft Certified System Administrator

Microsoft Certified IT Professional Windows

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