Customer Service Technical Support

Lilburn

Call Center Representative versed in customer support in high call volume environments. Superior

computer skills and telephone etiquette.

ROBIN

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SUMMARY

SKILLS

EXPERIENCE

08/2017 to Current

05/2017 to 08/2017

08/2014 to 05/2017

09/2005 to 02/2014

02/2005 to 09/2005

BARNHART, GA 30047 H: 770-***-**** ******.********@*****.***

High customer service standards Proficient with Microsoft OfficeEmployee relations specialist SuiteDedicated to process Strong organizational skillsimprovement Energetic work attitudeDevoted to data integrity Employee training andStrong problem solving ability development

Schedule management

Warehouse AssociateAmazon Jefferson, GA

Unloaded, picked, staged and loaded products for shipping.Followed proper selection procedures as established by the company.Transported goods from racks, shelves and vehicles.Worked at a rapid pace to meet tight deadlines.Verified and recorded the count and condition of cargo received.Cleared damaged items and loaded freight.

Team LeadChesley Brown Security Smyrna, Ga

Checked customers personal bags for weapons and contraband. Worked as a team-lead at Suntrust Park-Home of the Atlanta Braves. Assigned team members their job duties and managed their time.Provided accurate and appropriate information in response to customerinquiries.Provided cross training to team members.

SupervisorCompass Security Solutions Conyers, GA

Conducted site reviews and security audits and made recommendations tomanagement based on findings.Counseled management on how to cut spending without compromising thesafety and security of the company's assets.Developed and implemented training procedures for all newly hired personnel.Managed staff schedules for all shifts and events to minimize overtime costs.Communicated and enforced compliance with state and local laws whileemphasizing company standards of professionalism and safety.

Receiving SpecialistTarget Midland, MI

Verify, sign and update vendor shipments received at the store.Ensure product is updated and secured for future display.Maintained up-to-date knowledge of store policies regarding payments, returnsand exchanges.Required to research all outstanding vendor direct shipments daily. Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer service representatives whenneeded.

Truck DriverSwift Salt Lake City, UT

Processed shipment documents neatly and efficiently for each load. Maintainedrecords required for compliance with state and federal regulations.Obtained and maintained proper delivery authorization and pickupdocumentation.Conducted daily DOT pre-trip inspections according to a set checklist. Retained

EDUCATION AND TRAINING

ADDITIONAL INFORMATION

MILITARY EXPERIENCE

01/2004 to 01/2005

01/2002 to 02/2004

03/1993 to 01/2002

2014

01/1984 to 05/1992

valid proof of insurance and registration in vehicle at all times. Hooked andunhooked trailers from the tractor and converter dollies. Assisted in loading andunloading of the cargo.

Call Center RepresentiveAOL Salt Lake City, UT

Collected customer feedback and made process changes to exceed customersatisfaction goals.Provided accurate and appropriate information in response to customerinquiries.Demonstrated mastery of customer service call script within specifiedtimeframes.Developed effective relationships with all call center departments through clearcommunication.Properly directed inbound calls in phone queues to improve call flow.

Office ManagerTNT Auctions Salt Lake City, UT

Created training manuals targeted at resolving even the most difficult customerissues.Developed, implemented and monitored programs to maximize customersatisfaction.Interviewed, hired and trained new quality customer service representatives.Effectively communicated with team members to maintain clearly definedexpectations.Resolved customer questions, issues and complaints.

Technical Support RepresentativeBI Boulder, CO

Provided accurate and appropriate information in response to customerinquiries.Demonstrated mastery of customer service call script within specifiedtimeframes. Ran reports and supplied data to fulfill customer report requirements.Properly directed inbound calls in phone queues to improve call flow.

Associate of Science: MedicineUltimate Medical Academy Tampa, FL, USA

Billing and Coding

Commendations:Honor Graduate Primary Leadership Development CourseArmy Achievement MedalKuwaiti Liberation MedalOperation Desert Storm

Avionics Communications Equipment RepairerUS Army Ft Hood, TX

Honor Graduate Primary Leadership Development CourseArmy Achievement MedalKuwaiti Liberation MedalOperation Desert Storm

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