Customer Service Microsoft Office

LaToria Faison

Cheverly, MD *****

*********@*****.***

Education

Hair Academy New Carrolton, MD 2012

Cosmetology

Forestville Military Academy 2007

General Studies

Career Technical Institute, Washington DC 2016

Office Administration Specialist GPA 3.95

Bowie State University, Bowie MD 2015

Certificate in Food and Nutrient Course

Key Skills

Detail Oriented

Teamwork Skills

Time Management Skills

Organizational

Communication skills

Data Entry

Customer Service

Adaptable

Interpersonal Skills

Microsoft Office Proficiency

Office procedures

Dependability

Professional Experience

Career Technical Institute, Washington DC, Administrative Assistant September 2016-Current

Assist the Business Office Analyst with maintaining student files

Prepare monthly report for Campus and Distance Education managers

Enter collection and bad debt information in the schools database system

File and retrieve business documents, records, and reports; such as, cash receipts and deposit slips, Pell and loan rosters, refund rosters, and award notification letters and payment plans

Perform task and special projects as determined by the Business Office Analyst

North American Onsite, Duluth GA, Software Implementation Specialist January 2016- Current

Assist Hilti team with customer jobsite evaluation. Logging the number and types of assets at a customer facility

Securing RFID tags to assets and record asset tag number in software database

Work with Hilti implementation team to execute customer’s implementation plan

Keeping log of current challenges and reporting back to Hilti Implementation team

Educate customer users on proper installation of RFID Tags

Salon Plaza Suites, Largo MD, Hair Stylist/ Receptionist January 2012-2015

Greet guests and perform receptionist duties

Answer the office phone, transfer calls, take accurate messages

Check in customers as they arrive for their scheduled appointments

Perform hair style consultation in order to decide what services the client needs

Provide services to clients such as shampooing, cutting, styling, coloring and highlighting as desired

Maintain safety standards and cleanliness

Emphasize product benefits and assist clients in the selection of retail products or services for their hair care needs

Maintain a consistent relationship with client base in order to ensure return clients

Proactively develop new customers

Attend and participates in continuing education and training in order to follow new trends and techniques

Shabach! Christian Academy, Assistant Program Instructor 2009-2012

Bus monitor for before and after care program.

Provide Services to support families and children.

Support the development of child care by mentoring, coaching and providing one-on-one

Provide executive support to Program coordinator.

Unified Doers Management Group LLC, Customer Service Representative 2006 2007

Maintain personal files for the company and also serving customers by providing product and service information.

Resolve service problems.

Open customer accounts by recording account information and maintained customer records by updating account information

Resolve service problems by clarifying the customer's complaint.

Determine the cause of the problem; selecting and explaining the best solution to solve the problem.

Expedit correction or adjustments

Follow up to ensure resolution.

Contact this candidate