Engineer Information Systems

Tony Hattaway

Horn Lake, MS *****

********@*****.*** - 901-***-****

Dependable and hardworking Unified Communications Engineer with 14 years of experience. Strong analytical problem-solving skills with a solutions-driven focus to improve operational efficiencies and customer satisfaction.

WORK SERVICEMASTER, Memphis, TN

Authorized to work in the US for any employer

WORK EXPERIENCE

Unified Communications Engineer III

- 2012-04 - Present

• Maintained system documentation for the Organizations UC infrastructure.

• Design and maintained a Verint Impact 360 Quality Assurance and Workforce Management Environment,

• Installed and configured IOS voice gateways running SIP, MGCP, H323 protocols.

• Performed software upgrade on IOS routers and Cisco UC applications.

• Responsible for project implementation and technical support of the Organizations Cisco Unified Collaboration related technologies which include, but are not limited to, Cisco Unified Call Manager, Cisco Unity Connection, Cisco IM & Presence, Jabber, Cisco Contact Center Enterprise, Cisco Unified Voice Portal, etc. Network Engineer II

PINNACLE AIRLINES - Memphis, TN - 2008-01 - 2012-04

• Develop network-related documentation.

• Coordinate network operations, maintenance, repairs, or upgrades.

• Design, build, or operate equipment configuration prototypes, including network hardware, software, servers, or server operation systems.

• Develop or recommend network security measures, such as firewalls, network security audits, or automated security probes.

EDUCATION

Masters of Science in Management Information Systems Keller Graduate School of Management - Downers Grove, IL Bachelors of Business Administration in Management Information Systems University of Mississippi - Oxford, MS

SKILLS

LINUX, SERVER ADMINISTRATION, VMWARE

ADDITIONAL INFORMATION

SKILLS • Linux Administration

• VMWare Vitalization

• Windows Server Administration

1 Tony Hattaway

6730 Tealwood Dr. Horn Lake, MS 38637 - 901-***-**** - ********@*****.***

Contact this candidate