Customer Service Microsoft Office

Ranard Mervin phone-904-***-****

**** ********* ***. *-****

Jacksonville, Fl 32211

Email: *******@*******.***

Certifications: A+, Microsoft office, Pc technician, Network specialist

Education: Associate’s Degree- Virginia College

Senior Manager Convergys:2015-2017:Apple Project:Tier2 remote desktop agent providing high level customer service and experience for worldwide customers for all apple products

Field Experience: 2011-2014-Itok technical: Remote Desktop Technician- Diagnose online customers pc from remote locations over the world.

2008-2010: Tiger Direct: Tier1 Tech Professional- Troubleshoot hardware and software related issues on customer’s computer systems daily.

2006-2007: Comcast: Sales representative- Performed door to door customer service for new and existing customer experience.

2004-2006: ADT: Sales Rep: Mobile driver in advanced areas to improve customer support and franchise products.

Objective: Work in IT related environment or computer related field, I bring a professional attitude, team player skills, and passion to learn.