Computer Technical Support
Resume:
Eric Derwin McMillian **** Cornell Drive Birmingham Alabama 35210
Home 205-***-**** Cell 205-***-****
Objective:
Desiring a position in the Information Systems and Technology field, although I
have spent several years away from IT field, I am competent and confident that the
foundational knowledge that I have retained would allow me to be trainable in various
areas. I possess a good work ethic and motivation that will prove to be a dependable
and valuable asset.
Background:
I have a working knowledge in the field of Data Processing with 25 years’ work
experience including an excellent job knowledge and expertise working with various
IBM mainframes, software packages, IBM peripheral equipment (tape drive,
printers ... etc.) and experience with various Computer Associates software packages
(i.e. CA-7, UCC-ll and CONTROL-M). The majority of experience has been attained
from the banking industry's IT areas including: MIS Operations, Change Control,
Quality Assurance, Technical Support and Disaster Recovery. Each position required a
high level of technical ability and professionalism necessary to effectively identify,
troubleshoot and resolve user and customer issues in a timely manner.
Highlights:
*Troubleshooting Proficiency * Fast Learner *Skilled Multi-Tasked
*Adobe and Adobe Flash Proficiency *Disaster Recovery
*Skilled in TCP/IP * RMS *Mainframe
*AS400 * JCL *Endeavor
*Manual Testing * Windows * SQL (Beginner)
*IT Support/CSR * COBOL *JES2
*Change Mgmt. Production Cntl. * Network/Monitoring *VPN
*TSO/ISPF *CA7/11/DBM * RPF
*CICS *TMS * Report Distribution System
Experience:
Experience:
* Birmingham, Al 35210
Position Held: Unemployed/Available (February 2012 - Present)
* Garden Ridge Home Department Store – Birmingham, Al
Position Held: Store Associate (August 2008 – February 2012)
Warehouse, Stocking, Cashier and other duties assigned.
* Temp-Services Computer/Labor Birmingham, AL
Position Held: Computer Op. and Warehouse (January 2006-December 2007)
Manual labor and Computer Duties; Various Temp Employments;
* The Bank (Now Cadence Bank) Birmingham, AL
Position Held: Operations Specialist (August 2005 - December 2005)
Activate controls on computer and peripheral equipment via
Terminal and operate equipment. Monitor Equipment failures or
Errors in performance. Process daily applications via AS400,
Check for all abnormal execution and steps to correct.
* Motion Industry Information Technology Birmingham, AL
Position Held: Operations Specialist (November 2004 - May 2005)
Supervised Daily applications update via IBM Mainframe. JCL,
Control-M, Satellite Transmissions and Peripheral equipment;
Check for all abnormal execution and steps to correct.
* Temp-Services Computer/Labor - Bridgeport, Connecticut
Position Held: Computer Op. and Warehouse (January 2003 - October 2004)
manual labor and Computer Entry. Various Temp Employment Services;
* BISYS Document Solutions - Birmingham, AL
Position Held: Regression Tester (April 2002 - December 2002)
Testing development scripts on Banking paper items Checks and
Deposits and perform systems integration functions
* BellSouth/Matrix Operations Department - Birmingham, AL
Position Held: Software Tester/Contract (October 2000 - December 2000)
Testing Bellsouth Billing systems; Mainframe, JCL and Scheduling.
Perform systems integration functions
* Compass Bank (BBVA) Operations Department - Birmingham, AL
Position Held: Production Analyst (September 1999 - December 1999)
Scheduling and executing jobs via IBM Mainframe, Correcting
Abnormal execution of
Application processed jobs and generating hardcopy reports.
Maintain computer programs or software packages to handle
Specific jobs/tracking inventory, storing or retrieving data; Production
Support;
Education:
High School: Murphy High School (graduated 1976) Mobile, Alabama
College: Twentieth Century Business College Mobile, Alabama
Major: Business Administration
(Associates Degree)
https://www.linkedin.com/in/eric-mcmillian-sr-2a141349
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