Customer Service, Customer Care, Clerical, Data Entry

Jolondra Mauldin

***** *. ******* ***. #***, Aurora, CO 80017

Cell# 720-***-****

Email: *****@***.***

PROFESSIONAL SUMMARY

Dedicated Customer Care Account Specialist who has a great deal of experience with hands-on training of Customer Care new hires, developing and maintaining strong relationships with other teams and departments within the company. I am a Specialist who utilizes exceptional problem solving and supervisory skills. More than 9 years of Floor Lead/Supervisory experience.

CORE QUALIFICATIONS

Excellent customer care skills

Great interpersonal and oral communication skills

Very strong problem solving skills and excellent complaint resolution

Above average analysis of organizational problems

Highly experienced at multitasking while completing daily deadlines

Focused on providing high quality results in a timely manner

EXPERIENCE

DMI, Inc., Lakewood, CO. Data Entry Clerk February 2017-September 2017

Denver Federal Center Lakewood(contracted with the U.S. Dept. Of Labor)

Answered and routed incoming calls

Entered and archived data into government databases for effective record keeping

Updated and maintained numerous spreadsheets containing confidential and personal info used for government statistics

Received, scanned, uploaded, and archived National Employment Injury quarterly reports.

Managed email and voicemail communications

Faxed received confirmations when requested by clients

UNFI, Aurora, Co Customer Care Account Specialist I April 2016-Janurary 2017

17901 E. 40th Ave. Aurora, CO

Work closely with CASII and CAMs to ensure customer receives product on time

Prepares correspondence to fulfill customer’s needs including but not limited to, stock availability and confirmations on orders.

Assist with order management to support promotional and new item order entry, while consistently monitoring product availability

Creates and edits reports.

Communicate with customers, brokers, and vendors according to job function

UNFI, Aurora, Co Customer Care Specialist April 2014-April 2016

Hands on training of new hires

Provide tech support for the website

Provide support to a team of over 30 individuals throughout the day

Communicate with my team to make sure everyone is up to date on the latest policy and procedures

Creates and edits reporting as requested

Gather and enter product information as requested

Point of contact for web related issues as well as being utilized as a resource for other issues within the department

Properly communicates with customers, brokers, & vendors according to job function and requests

UNFI, Aurora, Co Customer Care Representative April 2013-April 2014

Responsible for accurate order entry received by phone, fax, electronically, or email.

Maintain customer account info utilizing business systems (WBS, UBS, CRM)

Review customer order deadline and provided ETA’s for deliveries

Processes orders in a timely fashion

Sprint, Englewood, Co Business Wireless Tech Support Specialist II August 2008-April 2013

333 Inverness Dr. Englewood, CO

Provided technical support on all devices provided by Sprint

Point of Contact for issues with the billing system, and customer reoccurring tower connection issues

Experience navigating multiple computer screens and programs while interacting with customers

Assisted supervisor by leading a team of 11 with daily customer resolutions and taking escalated calls

National Hirschfeld, Denver, Co Floor Lead February 2004-August 2008

5200 Smith Rd. Denver, CO

Duties included but not limited to: signing time cards, adjusting employees’ time in computer if issues occurred, assigning employees’ daily duties and additional tasks if needed.

Point of contact for Temp Agency referrals if requested for a specific project

Responsible for shipping of outgoing packages via UPS, FedEx, and DHL, and for overseeing day to day operations providing reports to my Supervisor at the end of each week

VOLUNTEER WORK

PROJECT ANGELHEART

Helped with the assembly of foods into delivery bags for terminally ill clients and families

Also assisted in organizing the delivery racks for easy loading and delivery to clients

DENVER RESCUE MISSION

Assisted with food preparations

Eagerly served food with a smile to families in need

Cleaned dining room area once service was over

METRO CARING

Sorted through shipments of donated foods making sure to follow food bank guidelines

Helped organize and stock the shelves where families shop for needed items

EDUCATION

Metropolitan State College of Denver Denver, Co August 2001-Feb 2003

General Studies

Montbello High School Denver, Co August 2000-May 2001

Diploma

REFEERENCES

Available upon request

Contact this candidate