Quality Customer Service
Resume:
Cedar Park, Tx *****
***********@*****.***
JosephM.Potter
Experience November 2016-Present Austin Manufacturing Services Austin, TX Quality Manager
Ensure that the organization’s Quality Management Systemconformstocustomer, internal and ISO 9001 regulatory requirements. Oversee inspection (examination) of incomingmaterials, ensuring that they meet requirements Manages the monitoring, measurement, and review of internal processes, especially those that affect the quality of the organization’s products.
Leada teamofQuality inspectors.
Work with customers, employees, and outsourcing firms to ensure requirements are to specification. Conduct periodic management reviewmeetings.
Responsible for accuracy and timely inspection/calibrationof monitoringandmeasuringdevices. October 2012-October 2016 Cypress Technologies Leander, TX Quality Supervisor
Lead, train and coach all personnel to ensure that all company and customer standards are met. Performvisualanddimensionalinspectionofallmaterialat receiving, in process and final stages as well as first article inspection for new Objective Detail orientedworker who learns and applies skills quickly. Someone who consistently and carefully monitors work to ensure quality and improve the work flow.
1703 Ruthie Run
Cedar Park, Tx 78613
***********@*****.***
JosephM.Potter
products using measuring tools such as calipers, micrometer and gages. All inspections are performed to IPC and customer workmanship standards.
Responsible for customer correspondence on product deviations, waivers and implementation of engineering change notices to manufacturing orders in process or prior to a build. Responsible for conducting area audits to ensure that all processes and personnel are in compliance with company and customer standards.
Identifies problemareasandworkwithmanufacturingtoincreasethroughputwhilereducingscrapbycontinuouslyimprovingquality control and assembly processes.
Maintains a corrective action systemforinternalandexternalproductorprocessnon-conformances. Responsible for leading the Material Review Board. Participates or leads process improvement activities. Participates in Safety Program
March 2012-June 2012 TECO-Westinghouse Round Rock, TX QualityAssuranceAuditor
Responsible for the inspection of all incoming material to ensure that all visual and dimensional requirements meet the specified drawings for the final inspection of all completed wind turbines prior to shipment. 2004-2011 Minco Technology Labs, Inc. Austin, TX
EnvironmentalTestSupervisor
Increased throughput by 35% by process improvements and redesign of manufacturing floor for better process flow. 1703 Ruthie Run
Cedar Park, Tx 78613
***********@*****.***
JosephM.Potter
Managed on time delivery and prioritized job flow through the area. Reported weekly statistics in management meetings and actively promoted six sigma cultures. Updated processes in the areawhenMILSTD883/750 changed. Preventive maintenance performed on all equipment to ensure down time was at aminimum. Handled time and attendance on employees in the area in order to schedule back-ups to keep orders moving according to schedule.
Certified in all operations as required by the government. 2002-2004 Minco Technology Labs, Inc. Austin, TX
QualityAssuranceSpecialist
Performed quality audits to ensure compliancy with DSCC and ISO requirements to maintain company certification. Responsible for writing and submitting audit reports to supervisory personnel. Responsible to routinely observe workers using equipment to verify that equipment is being operated and maintained according to quality assurance standards.
Responsible to routinely observe and ask workers questions pertaining to job functions and documented procedures. Responsible for issuing corrective actions to any person or department found out of compliance during an audit. Approved or 1703 Ruthie Run
Cedar Park, Tx 78613
***********@*****.***
JosephM.Potter
denied the plan for correcting the issue that was out of compliance. Wrote new internal procedures if needed. Evaluated all return requests for validity. Coordinated reprocessing of the return if approved.
Responsible for interpreting internal and customer supplied engineering drawings, schematic diagrams, or formulas and confers with management or engineering staff to determine quality and reliability standards. 1993-1999 Minco Technology Labs, Inc. Austin, TX
Hi-RelProductionCoordinator
CustomerServiceRepresentative
EnvironmentalTechnician
SemiconductorDesignSpecialist
SEM(ScanningElectronMicroscope)Technician
Burn-inTechnician
SafetyRepresentative
1999-2002 Minco Technology Labs, Inc. Austin, TX
InsideSalesRepresentative
Spoiled the customer with competitive pricing and delivery quotes. Worked closely with engineering and programmanagementtoensuretheorderswereprocessedcorrectlytospecificationsand promised delivery dates were met.
Supplied order status when required.
Responsible for assigned territory growing from900kto2.3millioninthefirstyear. 1703 Ruthie Run
Cedar Park, Tx 78613
***********@*****.***
JosephM.Potter
Accomplishments Attended Six Sigma Green Belt Specialist training and completed Raytheon PECOS training. Education 1989-1993 Round Rock High School Round Rock, TX 1995 AustinCommunity College Austin, TX
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