Pega Senior Developer/Lead

Shwet Nisha

*****.*******@*****.***

**** ***** ****** **** **********, Ohio 45249 479-***-****

EDUCATION

Birla Institute of Technology, Mesra

Bachelor of Engineering, Electrical and Electronics

May 2012

EXPERIENCE

Tata Consultancy Services – Technical Lead: Vantiv Inc; Cincinnati, Ohio May 2017 – Present

Responsible for developing Pega 7.2 application for Upgrade Resolve dispute for US market which helps an end user to create

dispute and resolve dispute.

Integrated with web services,DB2 data integration, worked on Agents to queues dispute to respective owner, worked on SLA’s,

flows, harness, sections, activities

Leveraged Smart Dispute Framework (SDF) that pega provides with customizing the flow based on client requirement.

Involved in complete System Development Life Cycle (SDLC) starting with requirements gathering, followed by designing and

development and finally concluding with testing and deployment of application

Experienced in working under agile development and delivery model

Tata Consultancy Services – Technical lead: American Express; Phoenix, Arizona November 2016 – April 2017

Responsible for developing Pega 7.1 application for Global Applied for Card (G-AFC) for US market which helps an end user to apply for card (Corporate Card) initiated by Program Administrator (PA)/SFDC

Integrated with Global Communications Systems to send confirmation mail to card applicant and routed application to Program Administrator for approval

Leveraged Smart Integration Framework (SIF) to integrate with Web Services (connect Soap), integrated with Java Portal using Rest Services, created case using Case Management and used SLA’s to enhance performance of the tool

Tata Consultancy Services – Technical lead: American express; Bangalore, India October 2015 – November 2016

Built Pega 7.1 application for Global Limits on Supplements (GLOS) for US market on CPM framework used to View, Modify, Remove or Freeze (as well as view history of) spending limits on additional or supplement account

Developed Global Registration (G-Reg) Application on Pega 7.1 for application user to enroll card applicant and to give access/permission to perform transactions, manage markets, etc.

Implemented various major modules like contact details, audit search, contact search, view hierarchy, email utility and security services in G-Reg project

Involved in BPM implementation of Product Transfer application used by customer to change (upgrade or degrade) to different product like change from Platinum to Gold card or vice versa

Infosys Limited – Sr. Systems Engineer: Global Communication System (GCS); Bangalore, India October 2012 – October 2015

Built Pega 6.3 end to end GCS-Metadata application that provided capabilities like template search, advanced search, export to excel, create, update or delete records to the business users

Supported addition of future templates by integrating with the database that stored metadata for the existing templates

Resolved the issues that team face while trying to understand the attributes of a particular template e.g. business unit, mode of delivery, delivery channel, target audience feeder system

Built Pega 6.2 Global Communication Services application used to send correspondence to applicant via mail in PDF format

Leveraged IVU integration to attach document like images, pdf file, etc. along with correspondence documents

Published document on “Custom Export/Import to Excel in Pega 6.2” which improved upon existing Out of the Box functionality for Export/Import to excel and supported higher version of MS office, IE 10 +, Chrome, Firefox, etc.

LEADERSHIP EXPERIENCE AND ACTIVITIES

REVA (Non-profit Organization) – Organizer February 2009 – April 2011

Facilitated programs for creating awareness about child growth & malnutrition and helping dropouts to get back to school

TRAININGS AND CERTIFICATIONS

System Architect Essentials I & II (7.1) September 2014

PRPC 6.2V Senior System Architect Certification (CSSA) May 2014

PRPC 6.2V System Architect Certification (CSA) May 2013

RDBMS training at Infosys Limited December 2012

JAVA training at Infosys Limited October 2012

ADDITIONAL INFORMATION

Computer Skills: Pega PRPC 7.1, 6.3, Java, SQL, RDBMS, C++, MS Word, Excel

Soft Skills: Excellent interpersonal and customer relationship skills; proven communication and presentation skills; servant leadership qualities; structured problem solving and analytical skills

Languages: Fluent in English and Hindi

Interests: Singing, Watching TED Talks, Solving Sudoku, Table Tennis, Volley Ball

Work Eligibility: Eligible to work in the U.S.; Have valid H1 B visa till March, 2019

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